Training Coordinator

Brief Description

Conduct training programs, including but not limited to new hires, new processes or programs, and retraining

Responsibilities

o    Travel to stores for on-site training, as needed.

o    Promote customer service and satisfaction through continued employee awareness training.

o    Track and support situations of non-compliance with the rules, processes and procedures established by the company

o    Ability to influence others with a positive attitude

o    Being entrepreneurial and highly intuitive

o    Show confidence, patience, discretion, good judgment, strong decision-making and problem-solving skills

o    Be a store support person, even be a link between the stores and the corporate office, as needed

o    Ability to interact professionally with all levels of the organization and communicate through a positive influence

o    Develop and assist in the implementation of new programs, policies and/or procedures

o    Develop and assist in the evaluation and effectiveness of training and development programs

o    Development of training materials, such as manuals, quick reference aids, PowerPoint presentations, and other training support materials

o    Preparation and updating of store menus and recipes.

o    Preparation of recipes costs, as needed or when required by Management.

o    Generate weekly and monthly training reports, among others.

o    Creation and/or updating of trainings in the Netchex system. Entry into the Netchex system of trainings performed to employees.

o    Preparation of training certificates made to employees.

o    Preparation and updating of reports (alcohol and tobacco, forklift, training, etc.), as needed.

o    Request, delivery and tracking of managers' uniforms, as needed.

o    Coordination of trainings with external suppliers when required.

o    Coordination of new preparations, tasting and monitoring of approval with management (kitchens, pastry, etc.).

o    Printing, plasticizing and sending documents to stores (menus, certificates, etc.)

o    Archive training documents.

o    Other training-related tasks, as assigned to you

Training Coordinator Top Skills & Proficiencies

o    Strong organizational and planning skills with specific attention to detail

o    Good character, high integrity and have the ability to maintain confidentiality

o    Excellent verbal and written communication skills, bilingual a plus

o    Possess excellent customer service skills and has a passion to serve and train others

o    Bilingual Spanish/English

o    Bachelor’s Degree in HR- related field

Salary : $44,200 - $55,000