What are the responsibilities and job description for the PBX Operator position at Ideal Partners Service Group?
At Ideal Partners, we take pride in creating a workplace where our team members feel supported, appreciated, and empowered to grow. When you join us, you can count on:
- Excellent work-life balance – Your time and well-being matter.
- Room to grow – We promote from within and support your career journey.
- Comprehensive benefits – Medical, dental, and vision coverage.
- 401(k) with company match
- Onsite gym
- Free lunch every Thursday
Position Overview
We’re seeking a professional, detail-oriented PBX Operator to manage our multi-line phone system and ensure calls are handled promptly, courteously, and routed correctly. This is a vital role in maintaining our high standards of customer service and internal communication.
Responsibilities
- Answer and direct incoming calls using a multi-line phone system.
- Relay messages accurately and in a timely manner.
- Provide information to callers and assist with inquiries.
- Work closely with team members to route calls and escalate urgent requests.
- Perform light administrative tasks and support front desk operations when needed.
- Maintain accurate phone directories and update extensions as needed.
Qualifications
- Previous experience as a PBX Operator, receptionist, or in a call-handling role is a plus.
- Strong verbal communication and listening skills.
- Calm, courteous, and professional phone presence.
- Ability to multitask and stay organized in a fast-paced environment.
- Familiarity with Microsoft Office and phone system software is preferred.
- Dependable and team-oriented with a can-do attitude.
If you’re someone who enjoys supporting others, staying organized, and being a central part of the office flow, we’d love to hear from you. Apply today to join the team at Ideal Partners!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Ability to Commute:
- Fort Worth, TX 76116 (Required)
Ability to Relocate:
- Fort Worth, TX 76116: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical Setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Fort Worth, TX 76116 (Required)
Ability to Relocate:
- Fort Worth, TX 76116: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24
