Customer Service Rep

IDEAL TRIDON GROUP – Campbell Fittings

Campbell Fittings, part of the Ideal Tridon Group, today stands as a leader in engineering and manufacturing hose fittings, couplings, ferrules, and sleeves renowned for our quality and innovation. We continue to collaborate with industry experts to advance our products, ensuring safety and efficiency for a range of applications from air to petro-chemical. At Campbell Fittings, we don't just meet standards; we set them. Think safety, think Campbell Fittings.

Campbell Fittings is pleased to announce we are currently recruiting for a Customer Service Representative to join our team. The ideal candidate for this position will be high-energy, multi-tasker, customer-oriented with experience working in a fast-paced manufacturing environment. This customer service representative (CSR) will act as a liaison, handle administrative tasks, provide product/services information, resolve customer issues, and be comfortable making outbound calls to accounts.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidates are problem-solvers, confident at troubleshooting, and able to investigate thoroughly if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Supervisor Responsibilities: 

• None

Duties/Responsibilities:

• Manage large amounts of incoming calls
• Print orders, organize back orders, file paperwork, mail invoices
• Meet personal/customer service team sales targets and call handling quotas
• Work closely with the Production Scheduler to determine new ship dates for customers
• Enter customer orders accurately & efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Generate leads: Make outbound calls to new & existing accounts
• Follow communication procedures, guidelines, and policies
• Updating Data from ERP System
• Performs other related or additional duties as assigned

Required Skills/Abilities:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Comfortable making outbound calls to customers
• Excellent communication
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Excel & creating spreadsheet.
• Ability to learn our products and components.
• Understand lead times in order to create new ship dates.
• High energy & Multitasker as must
• Enjoys working in a fast-paced manufacturing environment.

Education and Experience:

• High school diploma or equivalent
• Customer service experience required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.

Benefits

At Ideal Tridon Group and Campbell Fittings, we focus on benefits that cover your health, well-being, family, and future. Our comprehensive suite of Benefit options is offered to make it easier to stay physically, emotionally, and financially healthy. Some of our Benefits include:

• Medical/Dental/Vision Insurance
• Company paid Short-Term and Long-Term Disability Insurance
• Company paid Basic Life and AD&D Insurance
• Generous 401(k) retirement plan
• Flexible Spending Account
• Health Savings Account
• Generous PTO
• Company Paid Holidays

Campbell Fittings is a an Equal Employment Opportunity Employer and complies with all applicable federal, state, and local laws and regulations regarding nondiscrimination. Campbell Fittings does not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.