What are the responsibilities and job description for the Customer Support Representative position at Ideatree?
JOB DESCRIPTION: Customer Support Representative
WHO WE ARE:
At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.
WHAT WE ARE LOOKING FOR
We are seeking a qualified and experienced Customer Support Representative to join our dynamic team.
KEY RESPONSIBILITIES:
Responsibilities as a Customer Support Representative, you will be responsible for ensuring the delivery of exceptional customer service and support through our cloud-based technology solutions. You will work closely with cross-functional teams to develop and implement effective strategies for customer engagement and satisfaction, focusing on mobile and web-based applications.
KEY RESPONSIBILITIES:
- Obtain all relevant information to handle product and service inquiries.
- Deal directly with customers either by telephone or electronically.
- Provide remote support to our customers.
- Create customer satisfaction in every call/chat that comes into the system.
- Making outbound sales and scheduling demos for our inside sales agents.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Direct requests and unresolved issues to the designated resource.
- Record details of inquiries, comments, and complaints.
- Maintain a customer database.
- Communicate and coordinate with internal departments.
PREFERRED QUALIFICATION
- Previous documented SaaS Experience.
- At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
- Excellent interpersonal verbal and written communication skills.
- Ability to work independently, a positive attitude and a team player mentality.
- Proficiency in MS Office applications.
- Excellent customer-focused service skills.
- Attention to detail, aptitude for learning and a passion for solving problems.
- Basic proficiency in all common office technology and general computer savvy-ness.
- Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive.
- Effective writing and communication skills.
- Ability to take initiative and manage multiple tasks and projects.
- Excellent interpersonal and organizational skills.
- A track record of closing deals.
- Self-motivated, creative, and flexible with the ability to perform well under pressure.
- Ability to work in a fast-paced, entrepreneurial environment.
- Strong communication and presentation skills.
- Ability to take initiative and manage multiple tasks and projects.
A PLUS IF YOU HAVE:
- Experience in the SaaS, restaurant, hospitality, and food service industry.
- Knowledge of restaurant operations is a plus.
- Start-up experience (we love entrepreneurs!).
HOW WE WORK
- Flexible full-time work schedule
- This role is intended for highly skilled developers only; please do not apply if you do not meet this criterion.
- Usage of timedoctor (time and task tracking software) is mandatory for all team members; please ensure you're comfortable with this before applying.
- This role is intended for highly skilled individuals only; please do not apply if you do not meet this criterion
ABOUT
At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.. Leveraging AI, software development, and data-driven insights, we enhance customer experiences, modernize operational frameworks, and unlock untapped value. From initial concept to full execution, we help set ambitious yet attainable goals for digital transformation, equipping our partners with the speed and agility needed to thrive.
We are dedicated to reimagining impact and shaping the future.
Next Steps, Apply Here:
