What are the responsibilities and job description for the Business Operations and Leadership Internship - Summer 2025 position at IDEMIA?
Responsibilities
The Business Operations and Leadership Internship is one discipline of IDEMIA North America’s 12-Week Summer Internship Program. Join the IDEMIA team to work on real-world projects in collaboration with key business leaders across the company. You will be empowered to build a community, explore your passion, and achieve your goals. It is a chance to work on problem sets across our North American teams and clients where you can see your ideas come to life.
In this role, interns will be assigned to work within a team at IDEMIA to use their skills and experience garnered in the classroom on a wide variety of strategic and transformative projects aimed at developing successful business strategies and execution plans. A successful candidate will have a strong business acumen, exceptional organizational and communication skills, problem-solving skill set, and motivation to achieve results in a fast-paced environment.
Responsibilities (include but are not limited to):
- Assist he Partner Advocate to update and maintain partner account plans and help identify areas for improvement that require additional support
- Respond to inquiries and service requests that are handled directly or forwarded to the appropriate contact, department or liaison through the lifecycle of the inquiry
- Identify and anticipate solutions to individual Partner trends by documenting and tracking communications
- Provide superior customer service for the full life cycle of the Partnership
- Help sustain team metrics around call wait times, email response times, and time to close out escalated inquires
- Submit Enrollment Center Change Requests (CRM) such as planned closures, hours of operation updates, system upgrades, point of contact updates, etc.
- Monitor and/or submit approved supply requests and follow through on receipt
- Support new partner deployment activities to ensure seamless transition/hand off of the relationship from Partner Acquisition to PSG
- Provide partner feedback to support with expansion and/or replacement efforts
- Ensure staffing levels are met and facilitate on-boarding of new partner EAs
- Identify and report problems relating to Customer Satisfaction and Operational Performance
- Assist in the collecting of feedback on Partner Satisfaction and retention
- Support various Partner Communications
- Perform and track tasks, progress, issues and risks associated with assigned areas of responsibility in a timely and accurate basis
- Update and maintain account plans, confidential records and data
- Understanding of contractual AQL’s and ability to effectively communicate
Qualifications
Position Requirements:
- You are a rising Junior, Senior, Master’s Student, or recent undergraduate/graduate in a business related major
- Must be authorized to work in the US
- Demonstrated ability to learn quickly in a fast-paced environment
- Organized with excellent time management skills
- Robust communication (written and verbal), collaboration, & problem-solving skills
- Drive and eagerness to learn
- Creative professional, empowered to bring bold ideas forward
- Passion for problem solving
- 3.0 GPA or higher
Preferred Qualifications:
- Competency or interest in the security and identity management space
- Passionate about creating better customer experience and system efficiencies
Important Dates:
Start Date: May 19, 2025
End Date: Aug 8, 2025
Note: This is a hybrid role, you must be able to travel to the office.
IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
