What are the responsibilities and job description for the Enrollment Agent I - Regional Mobile position at Idemia?

Responsibilities

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI / true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!

Essential Job Functions include but are not limited to :

Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Track processing time for each applicant and ensure applicants are processed in appropriate order
Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
Identify win-win opportunities to provide more products and services to customers
Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
Perform Enrollment Center Sustainment responsibilities on a daily basis
Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and / or equipment modifications when necessary
Represent the company and the programs that are supported in a professional and customer oriented manner
Support Customer Service Registration and Reservation activities as necessary
Successfully complete time sensitive trainings and briefings as assigned.

Note : In addition to the Essential Functions, also perform similar work-related duties as assigned.

Knowledge, Skills, and Abilities

Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry

Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures

Monitoring – Monitoring and assessing performance of self, other individuals, and / or outside organizations to make improvements or take corrective action

Integrity – Job requires ethics and honesty

Travel Requirement, Working Conditions, and Physical Demands

Travel requirement such as :

Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.

Occasional overnight travel as required. Should not exceed 75% of the time.

Travel by air may be required for initial company training as well as occasional new program or services training.

Working conditions such as :

General office environment. The work area is adequately lighted, heated, and ventilated.

Physical demands such as :

Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

The work requires light physical effort with frequent lifting and / or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Qualifications

Must be a US citizen

High school diploma or equivalent degree

Minimum one (1) year applicable experience

Proficiency in Microsoft Office Suite is required

Previous experience processing credentials is a plus

Previous sales experience preferred

Evening and weekend work may be required

Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications

Reliable transportation and valid driver’s license required

Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age.

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