What are the responsibilities and job description for the Field Service Technician II (TALLAHASSEE, FL) position at IDEMIA?
Overview
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
- Service and maintain hardware and software for our customers across multiple Justice and Public Safety programs in the Tallahassee, Florida area.
- Meet SLA requirements by closing out service tickets in a timely manner.
- Maintain and track spare part inventory.
- Perform bench repair on hardware.
- Diagnose and solve customer problems remotely as well as performing repairs, installs, and preventative maintenance on site.
- Provide technical support in the field including installation, repair, and preventative maintenance for IDEMIA products deployed at customers locations.
- Additional duties as required.
Qualifications
- US citizenship required.
- Candidate must possess good time management skills and have an in-depth understanding of service level agreements.
- Candidate should have good communication and interpersonal skills with the ability to simplify complex technical terminology.
- Candidate must be a self-starter with the ability to work with minimal supervision.
- Strong experience with hardware (server, PC/laptop, printers).
- Ability to troubleshoot basic IDEMIA livescan and workstation application.
- Basic knowledge virtualization technology.
- Strong experience in Windows 10 and Windows 11.
- Basic experience in Server 2012/2016/2019 and Active Directory.
- Some understating of Relational Databases.
- Basic experience with RAID subsystems.
- Basic understanding of backup and recovery and imaging applications.
- Familiar with IT security practices, patch management, and anti-virus application.
- Good understanding of data communication and networking.
- Be able to participate with on-call rotation and standby.
- Familiar with VPN and remote support.
- Working knowledge with Microsoft Office suite.
- Excellent customer relationship experience.
- Ability to follow written and verbal instructions.
- Ability to work within a team and follow through with tasks and projects.
- Ability to manage spare parts depot.
- Ability to manage work-related expenses, submitting applicable documentation in accordance with company policy.
- Willing to utilize personal vehicle for company use.
- Willing to work from home as a primary work location.
- Willing to work on company products at customer locations.
- Must pass security background check and/or clearance as required by law enforcement customers.
