What are the responsibilities and job description for the Sr Manager Project / Program position at IDEMIA?
Overview
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
- Manages the customer relation by being the primary point of contact for the customer
- Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
- Leads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
- Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
- Ensures compliance with customer requirements
- Organizes and plans the work according to Program Management System process (DRIVE)
- Performs the tollgates reviews
- Monitors the KPIs of the Program
- Takes care of risk management
- Identifes issues or risks in collaboration with the technical project managers
- Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
- Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
- Manages contracts management
- Reinforce and ensures adherence to contract terms and conditions
- Leads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performance
Qualifications
- Master's degree from a business school, university, or engineering school specializing in electronics or IT
- Previous experience in program management with international clients (5 to 10 years) with experience in electronics or services
- Autonomous, enthusiastic, and proactive
- Agility and ability to communicate in a matrix/multi-country environment
- Customer focus and experience in international contract management
