What are the responsibilities and job description for the Customer Service Representative position at Identified Talent Solutions?
Job Summary:
Our client, a leading healthcare services provider, is on the lookout for a compassionate and motivated Customer Service Representative. In this role, you will play a pivotal part in improving the well-being of health plan members by connecting them with essential healthcare services. Your primary task will be making outbound calls to inform members about their eligibility for an in-home health screening, encouraging them to take advantage of this valuable service. This position requires excellent communication skills, a patient-centered approach, and a commitment to delivering top-notch customer service.
About the Company:
Our client is a healthcare innovator combining advanced technology with a deep focus on patient care. Their AI-powered platform identifies health risks, closes care gaps, and ensures that health plans can offer superior services. Supported by a national network of healthcare professionals, the company is dedicated to transforming healthcare and improving health outcomes for members across the country.
Key Responsibilities:
- Conduct outbound calls to health plan members to schedule in-home health screenings.
- Provide clear and comprehensive information about the screening process, addressing any member questions or concerns.
- Update and verify member details in the system, ensuring accuracy and confidentiality.
- Maintain thorough records of all member interactions, ensuring compliance with company policies and regulations.
- Work closely with team members and other departments to ensure a smooth scheduling process.
- Follow up with members to confirm appointments and address any outstanding issues.
- Handle sensitive information with the utmost professionalism and adhere to all company protocols and industry regulations.
Qualifications:
- High school diploma or equivalent; some college coursework is a plus.
- Previous experience in customer service, particularly in a healthcare environment, is preferred.
- Strong organizational skills and attention to detail are essential.
- Ability to work both independently and collaboratively as part of a team.
- Proficiency with computer systems, including Microsoft Office Suite.
- A compassionate approach with a dedication to delivering excellent customer service.
- Multilingual abilities are a plus.
