What are the responsibilities and job description for the Customer Support Specialist position at Identity Works, Inc.?
Identity Works is a leading-edge promotional products company that leverages its own technology platform to provide custom online solutions used by our clients to order and distribute company swag to their employees, partners, and clients as well as other platforms for managing tradeshow assets, incentivizing sales teams, and more. Identity Works has its own warehousing and fulfillment center along with its own in-house decorating. We serve clients in every state as well as internationally. We have a tight team that expects the best from each other, work in mutual respect toward common goals, and are rewarded for their loyalty and performance.
We are currently looking to fill the following position: Customer Support Specialist
Our CSS is a support role working with our Account Management Team. In this role you will provide backend, behind the scenes assistance for your colleagues to help get projects to the finish line. This role serves as a stepping stone to prepare qualified individuals for a full Account Manager role when an opening becomes available.
Job responsibilities include, but are not limited to:
- Quoting: help the team generate quotes for “House” accounts (infrequent, one-off orders), simple customer orders, etc.
- Order Entry: Assist in handling order entry for simple client requests and reorders, as well as internal requests from Marketing or Leadership.
- Sample Requests: Complete sample requests for the team as requested.
- Quotes & Presentations: Assist with creating quotes and presentations for clients.
- Vendor Visits: Schedule and update any vendor visits (live or virtual).
- Vendor Inbox: monitor the vendor email inbox, cleaning out junk emails, filing information in the correct folders, and forwarding emails to the appropriate Account Manager when necessary.
- Customer Service emails: Actively respond to new customer inquiries and when more complex issues arise, forward those inquiries to the appropriate Account Manager.
- Out of Office Backup: Serve as the backup for all Account Managers when they are out of office.
- QuickBrand Online Store Closings and Backorders: Handle weekly store closings and compile product backorders for QuickBrand stores.
- Manage some accounts directly.
- Various other tasks assigned from time to time as needed across all departments. Need flexible mindset and ability to collaborate well with others.
- NOTE: Must have experience in MS Office Suite: Word, Excel.
Work Remotely
- No
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Application Question(s):
- Please list 2-3 times you would be available for an in-person interview.
Work Location: In person
Salary : $16 - $20