What are the responsibilities and job description for the Bench Service Technician position at Idex Corporation?
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
Position Bench Service Technician
Location Randolph, NJ
Education High School / Trade school / College degree preferred
Experience Minimum 2 years specific or related service experience
Compensation Hourly, full benefits
Summary
Pipeline inspection/cleaning equipment manufacturer and rehab equipment distributor with a national distribution channel needs a Bench Service Technician to work with service and operations team located in Randolph, NJ. Candidate needs to have technical and hands on capabilities related to service and technical skills including electrical assembly, wiring, and testing of pipeline inspection/cleaning equipment and robotic lining and reinstatement equipment. Must be able to work synergistically with others in Service, Operations and Sales/Customer Service to ensure the proper communication is operating at its best levels to maintain high customer satisfaction. Bench Service Technician will need to develop complete knowledge of several inspection products and field applications. Successful candidate will have experience following electrical and mechanical drawings, diagnosing/troubleshooting electrical and mechanical issues and have demonstratable skills with soldering and using hand tools.
Duties and Responsibilities
Check-in, evaluate and troubleshoot incoming equipment
Diagnose repair/service issues with equipment to determine most efficient/effective course of action
Document recommendations and explain repairs required to service manager for estimating
Detailed service log of repair parts and service for invoicing and inventory management
Apply knowledge and skills to perform technical repairs according to schedule and manufacturers recommendations and requirements
Finalize all repair documentation and order information to be provided to service manager for file as related to specific serial numbers and customer database
Maintain workspace in a safe, clean, and orderly manner
Limited travel to customer locations for repairs and to manufacturer training as needed
Plan, organize and execute specific service and support initiatives as required
Skills
Complete technical understanding of the video inspection and robotic operations
Skills related to reading, writing and math aptitude related to service techniques required to perform duties
Ability to communicate clearly by oral and written skills related to technical material
Successfully communicate training and service needs to customers both in NJ for training and remote locations as needed
Learn and apply practical field knowledge to the field sales team
Assist the customers service and sales group with trainings and development to provide better service and support to customers in a professional environment
Planning and organizing abilities to manage time according to repair and delivery schedules
Physically able to stand for up to 8 hours per day with bending and kneeling frequently and to be able to occasionally lift and maneuver heavy equipment
Extensive experience in reading technical drawings, soldering and use of diagnostic and hand tools
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Job Family: Sales
