What are the responsibilities and job description for the Parts Specialist position at IDEX Corporation?
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses () around the globe, chances are, we have something special for you.
Job Overview :
A Parts Specialist is responsible for managing the inventory, assisting purchasing in either sourcing or confirming needed quantities, and supplying part #’s, pricing, & availability for various equipment, vehicles, or machinery to our sales channel and customers. The role involves working closely with customers and internal teams to ensure the accurate and timely delivery of parts.
Key Responsibilities :
Parts Inventory Management :
Maintain accurate records of parts inventory, ensuring parts are properly stored and categorized.
Monitor inventory levels and assist in the reordering process as necessary to ensure stock availability.
Organize parts to minimize retrieval time and ensure easy access.
Parts Ordering and Sourcing :
Assisting to source parts from suppliers and manufacturers based on customer requirements or finding alternatives to existing sources
Ensure timely procurement of parts while considering budget constraints.
Manage vendor relationships to ensure the quality and cost-effectiveness of parts.
Customer Service :
Provide assistance to customers in identifying and selecting the correct parts for their needs.
Provide availability and pricing on parts when applicable
Offer technical support and advice related to parts, ensuring customers are well-informed.
Handle returns, exchanges, and warranties in accordance with company policies.
Order Fulfillment :
Process orders efficiently, ensuring accuracy in parts selection and delivery.
Coordinate with shipping and receiving teams to ensure timely delivery to customers.
Track orders and follow up with customers to ensure satisfaction.
Backfill in areas of shipping, receiving, and product testing / packing as required to fit business needs.
Documentation and Record Keeping :
Maintain accurate records of parts transactions, inventory levels, and supplier information.
Ensure compliance with company policies regarding inventory control, parts warranties, and returns.
Technical Support :
Assist with technical issues related to parts, including locating drawings to assist customers in finding specific part #’s and recommending suitable replacements.
Working with our internal service and product teams to access the best available data to make it easier for our customers to get what they need on a timely basis
Stay up-to-date with new parts, technologies, and trends in the industry.
Collaboration :
Work closely with sales, service, and product teams to ensure part availability for repairs and new installations.
Provide training and guidance to junior staff and sales channel team members on parts management and ordering processes.
Required Qualifications :
High school diploma or equivalent (some positions may require a degree in automotive technology, logistics, or a related field).
Proven experience as a parts specialist, parts clerk, or similar role in relevant industries (e.g., automotive, manufacturing, etc.).
Excellent organizational skills and attention to detail.
Ability to read and interpret technical manuals and diagrams when needed
Proficient in inventory management software and general office software (e.g., MS Office).
Strong communication and customer service skills.
Preferred Qualifications :
Knowledge of parts, tools, and equipment used in the industry is preferred, but not required
Certification or training in parts management, logistics, or a related field.
Familiarity with warehouse operations, safety regulations, and best practices.
Working Conditions :
Work is typically performed in a warehouse & office environment.
May require standing for long periods, lifting, and handling parts of various sizes and weights.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
