Service Technician

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Advanced Flow Systems (AFS) includes the Liquid Controls and Corken branded products that make fluid transfer safe, accurate, and efficient. Liquid Controls primarily provide metering, fluid handling and data ecosystem for truck-based custody transfer of highly valuable fuels. They have product solutions to support other downstream oil & gas custody transfer applications as well. Corken offers a wide variety of industrial compression and pumping solutions for the process, energy, and transport industries. Applications include autogas filling stations, bulk plant pumps, tank car unloading, delivery truck, and transport. AFS is headquartered in Oklahoma City, OK and sales/service office in Chicago, IL and an employee base of approximately 220 .

BROAD FUNCTION

Developmental opportunity for a high-energy, customer-focused technical service/support professional to join AFS(Liquid Controls) and learn about our world class products and processes, potentially leading to expanded roles within the organization. Provide technical support, service and training to customers related to the various products and applications in the markets LC serves. Engaged in the daily activities of Commercial Operations, Technical Service, Field Support & Training, Applications, Customer Complaint Management, and Tradeshow Support. Assist in achieving departmental KPI goals, while learning technical product and application details in order to be a valuable resource for troubleshooting and product applications. Develop important business relationships with and cater to the needs of all customers with focus on key distribution and OEM’s

ESSENTIAL RESPONSIBILITIES/TASKS

• Provide technical support for customers (via phone, email and/or in person), including repairs and calibrations of equipment. Troubleshoot equipment and system failures. Provide on-site service and training as required.

• Take ownership of customer issues, document customer complaints and follow problems through to resolution while ensuring root cause analysis provides appropriate sustainable countermeasure(s).

• Ensure all RMAs are processed in a timely fashion in order to meet department goals and customer expectations. Perform root-cause analysis of product failures. Report findings, trends, and corrective actions as appropriate. Maintain a database of product failures.

• Maintain knowledge of departmental library of all technical product literature and keep abreast of any product changes.

• Participate in special projects including new product development support, as assigned.

• Perform Service-related travel as needed based on product experience.

• Follow all IDEX and AFS corporate policies, procedures, and instructions. Be knowledgeable on safety procedures around the handling of hazardous materials.

• Build/maintain Product Demo and tradeshow equipment as requested.

• Any other tasks or duties as assigned by the Manager.

ACCOUNTABILITY

• Complete satisfaction of customer needs. Adherence to customer focused philosophy.

• Ensure departmental goals are achieved, including response times and resolution FPY.

• Responsible for upholding the highest ethical standards in the conduct of their employment with the company and to personally abide by the IDEX Standards of Conduct and Business Ethics Policy.

EDUCATION LEVEL, SPECIALIZED KNOWLEDGE, TRAINING, LICENSES AND/OR CERTIFICATIONS REQUIRED FOR THIS POSITION

• 2-year Associate’s degree (or equivalent) in mechanical/electrical/industrial discipline.

• 2 years’ experience in fluidics, flow meters or related industry is preferred.

SKILLS AND/OR PHYSICAL REQUIREMENTS OF POSITION

• Computer literate. Preferably Microsoft Office skilled

• Customer focused with excellent verbal and written communication skills.

• Action oriented and self-motivated. Problem solver.

• Detail minded and organized with a drive for results.

• Position may require up to 25% travel including weekends and evenings.

• Ability to work overtime on short notice as required in order to meet customer needs.

• Will frequently be required to crouch, kneel, reach overhead objects and lift up to 40lb.

PAST EXPERIENCE REQUIRED TO PERFORM TASKS (STRONGLY PREFERRED)

• One to two years prior experience as a service engineer or technician – prefer industry related.

Work environment:

• Exposure to manufacturing environment

• Noise level may vary from moderate to noisy/loud in the plant area

• Proper use of safety equipment such as steel-toed shoes, goggles, safety glasses, gloves, apron, and face shield must be observed

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $52,900.00 - $79,300.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefit-and-rewards/

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales