What are the responsibilities and job description for the Linux Engineer position at Idexcel?
Job Title : Linux Engineer - Korean bilingual
Location : Austin, Texas
Duration : 12 Months
Korean bilingual is Must for this position
Position Summary :
The position will be responsible to support EDM application operations as tier 2, and supervise a team of EDM technicians (Tier1). Technical lead / Supervisor will provide guideline and SOP for member to follow on their day to day jobs and will process escalated tickets until resolution. Technical Lead will provide the necessary training to the team based on their specialty.
Responsibilities :
Technical lead will act as a liaison among shift member, system engineers, and other stakeholders.
Technical lead will be responsible for creating SOP, managing KPI to improve job performance, providing training to members, making the drill scenario and conducting the drill test / evaluation, providing technical support on the second level issues escalated by tier 1 staff, contacting HQ EDM team to get the 3rd level support, analyzing user requirements and providing the feedback.
Technical lead will be involved in improving the policy and procedure, helping and guiding any technical questions and issues from shift member.
Technical lead support Manager with MBO definition and evaluation for team members, participate in management meetings, and provide reports as needed.
Required / Mandatory Skills :
6 years or more of experience supporting / troubleshooting applications.
More than 5 year experience in using Linux OS.
Bachelor’s degree in Computer Science or related experience.
Written and verbal communication skills in Korean AND English.
Skill Set : this position required server and application experience and above middle level technical experience on CentOS, Rocky or RedHat Linux experience.
Leadership : reporting skill for Senior and above leadership weekly, Monthly and Team evaluations
