What are the responsibilities and job description for the Logistics Supervisor position at Idexcel?
Job Title: Logistics Supervisor
Location: Plano, Texas
Duration: 12 Months
Responsibilities:
Lead, mentor, and engage team members to ensure adherence to SOPs, foster best practices, and promote a customer-centric approach in all operations
Oversee and manage cargo booking, tracking, and updates across all shipment types, including FCL, LCL, FTL, LTL, air, and parcel. Ensure seamless end-to-end customer service, from booking to delivery
Maintain strong relationships with customers through consistent, proactive engagement. Address complex customer needs and inquiries, escalating and resolving issues promptly
Facilitate clear and ongoing communication with customers, carriers, and internal teams to maintain operational transparency and efficiency
Ensure all customer accounts are accurately documented and readily accessible for team use, maintaining data accuracy in Cello and related systems
Analyze service and cost data, identifying trends and opportunities for cost savings and operational enhancements. Lead the implementation of process improvements to elevate performance and reduce expenses
Generate regular reports (e.g., service failure, claims, P/L) to monitor trends and support informed decision-making
Identify operational challenges, collaborate with management to devise strategic solutions, and provide insights to drive long-term improvements
Facilitate effective communication with other branches, travel as required, and collaborate with branch teams to troubleshoot and resolve issues.
Requirements/Qualifications:
5 years in logistics, including at least 2 years in a managerial or supervisory role, preferably with exposure to operations, ocean freight, drayage, or multi-modal freight
High school diploma or GED required; Bachelor’s degree in logistics, supply chain, or a related field preferred
Proficiency skills in Microsoft Office applications (Excel, PowerPoint, Word, Outlook), with strong expertise in Excel (VLOOKUPs, pivot tables)
Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
