Transportation Supervisor

As aTransportation Supervisorat IDEXX, you will provide support for IDEXX Customer Service, Sales, Lab Operations and Transportation Teams. In this role, you will monitor Transportation Vendor performance and provide troubleshooting and communication support. You will join a fast-paced work environment that encourages teamwork, quality, and offers opportunities for personal growth. This is a virtual, full-time role with competitive benefits.

IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools.

In this role:

• You will oversee transportation routes in Washington, DC; Virginia; Maryland; Pennsylvania; Delaware; New Jersey; and New York, including New York City, Long Island, etc. These routes will deliver laboratory samples to IDEXX's North Grafton, MA and Glen Burnie, MD locations.

• You will manage third party vendor relationships, monitor activities and evaluate respective performance, and resolve escalated issues from internal and external clients

• You will plan and organize work, ensure adequate resources, and maintain work on Transportation's and other related department's schedules

• You will maintain updated relevant client and route information as well as data integrity, utilization, and maximization of TMS, Intergis VCR, or any applicable systems

• You will create and implement informed, business-supported route changes

• You will implement the Transportation department's strategy and communicate a coherent vision for the department

• You will identify and lead opportunities for department change and improvement

• You will communicate with other related departments to coordinate work and resolve issues as needed

• You will maintain accountability for department billing and corrections, providing management with cost information and cost saving recommendations

What you'll need to succeed:

• The ideal candidate will be highly motivated, organized, goal-oriented, and a strong collaborator. It is important to have strong computer and technical skills, with anaptitude for learning. You will be a master problem solver with fine attention to detail. Superb communication and listening skills are a must to be successful

• You have a positive attitude and love to bring this energy to your position daily to support your colleagues, whether working independently or as a team contributor

• You are someone who thrives in a fast-paced work environment

• You value working at the highest levels of accuracy, safety, and quality

• Youare able toprioritize and multi-task, demonstrate excellent attention to detailon the job, and can work reliably and precisely

• You have familiarity and comfort with using computers, and can multi-task between forms of technology and different computer programs (I.e., phone, software, Microsoft Office, TMS, Intergis VCR, etc.)

• Your customer service skills are top-notch

• You have outstanding and demonstrable verbal and written communication skills

• A High School diploma or equivalent combination of education and experience is required. A 2- or 4-year degree is preferred

• You strive to fulfill IDEXX's customer promise every day

What You Can Expect From Us:

• Salary rate targeting: $85,000/yr.

• Opportunity for annual cash bonus

• Opportunity for performance based annual merit increase

• Health / Dental / Vision Benefits available on day one of employment

• 5% matching 401k

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Schedule:

• This is a virtual, full time (40 hr/wk.), position with a Monday-Friday 8:00am - 5:00pm schedule. Please note that the bulk of our transportation activities occur overnight and on weekends, so there may be times when there is the need to take customer escalation calls atnights or on weekends

• The shifts and hours may vary slightly depending on business needs

• Reliable and dependable attendance is an essential function of the position

Why IDEXX?

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Does this sound like the opportunity for you?Apply today!

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