What are the responsibilities and job description for the API Specialist - Partnerships Integrations position at IDEXX?
As a API Specialist - Partnerships Integrations. You will be responsible for support of third-party commercial partners and their integrations with IDEXX practice management software.
You will serve as a subject matter expert across the API offerings and possess a high level of understanding of their use in commercial integrations.
In this role, you will -
Serve as a subject matter expert to support the intake and onboarding process for commercial integrations.
Responsible for technical scoping for new commercial integration opportunities.
Responsible for management and support of new commercial integration partners as they build their integrations into IDEXX’s software.
Understand partner use cases and provide guidance as needed to assist with partner implementation.
Understand integration best practices and provide guidance as needed to ensure high quality integrations.
Set up and maintain partner sandbox environments.
Ensure that reasonable timeframes are maintained for onboarding.
Responsible for ongoing technical support of active commercial integration partners.
Work closely with Product Managers to gather partner input and leverage feedback to identify the highest value enhancements for existing API offerings.
Understand, monitor and report on partner API utilization to ensure adherence to guidelines and parameters for commercial integration partners.
Develop/maintain knowledge of Company products and services as well as changes and developments in the industry affecting work activities.
May mentor, train and coach others.
Education:
Bachelor’s degree or equivalent combination of education and experience required.
What you need to succeed -
Extensive knowledge and experience working with APIs.
Includes technical knowledge of APIs and their application as well as conventions and best practices for implementation.
High quality customer facing inter-personal skills - experience working with customers and maintaining good customer relationships.
Communication skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly, and understandable manner.
Excellent project management skills.
Reasoning and analytical skills to resolve issues.
Detail-oriented with the ability to multi-task.
Ability to work independently and as part of a team.
Ability to mentor and guide junior staff members.
Time management skills and context switching to work effectively on multiple high priority initiatives at once.
Personal computer skills, including Microsoft Office and Atlassian products, Freshdesk experience a plus.
General knowledge of IDEXX’s practice management software a plus.
Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
You will serve as a subject matter expert across the API offerings and possess a high level of understanding of their use in commercial integrations.
In this role, you will -
Serve as a subject matter expert to support the intake and onboarding process for commercial integrations.
Responsible for technical scoping for new commercial integration opportunities.
Responsible for management and support of new commercial integration partners as they build their integrations into IDEXX’s software.
Understand partner use cases and provide guidance as needed to assist with partner implementation.
Understand integration best practices and provide guidance as needed to ensure high quality integrations.
Set up and maintain partner sandbox environments.
Ensure that reasonable timeframes are maintained for onboarding.
Responsible for ongoing technical support of active commercial integration partners.
Work closely with Product Managers to gather partner input and leverage feedback to identify the highest value enhancements for existing API offerings.
Understand, monitor and report on partner API utilization to ensure adherence to guidelines and parameters for commercial integration partners.
Develop/maintain knowledge of Company products and services as well as changes and developments in the industry affecting work activities.
May mentor, train and coach others.
Education:
Bachelor’s degree or equivalent combination of education and experience required.
What you need to succeed -
Extensive knowledge and experience working with APIs.
Includes technical knowledge of APIs and their application as well as conventions and best practices for implementation.
High quality customer facing inter-personal skills - experience working with customers and maintaining good customer relationships.
Communication skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly, and understandable manner.
Excellent project management skills.
Reasoning and analytical skills to resolve issues.
Detail-oriented with the ability to multi-task.
Ability to work independently and as part of a team.
Ability to mentor and guide junior staff members.
Time management skills and context switching to work effectively on multiple high priority initiatives at once.
Personal computer skills, including Microsoft Office and Atlassian products, Freshdesk experience a plus.
General knowledge of IDEXX’s practice management software a plus.
Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
