What are the responsibilities and job description for the Inside Sales Support Representative position at IDEXX?
Our North America Inside Sales Team is hiring for Inside Sales Support Representatives! Our representatives support our veterinary customer base by receiving inbound calls and emails related to instrument consumables and supporting services. In this role you will serve the customers immediate need, uncover additional information and present relevant IDEXX differentiated solutions and services. Come support our mission of delivering a world class experience by supporting demand generation while inspiring customer loyalty. Successful candidates will have a strong commitment to providing an excellent customer experience through relationship building and thrive in a fast-paced environment.
The start of training for these openings will be March 31 , 2025.
In the role of Inside Sales Support Representative :
- You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.
- You will establish credibility among our domestic veterinary customers and use discovery to make recommendations for additional products and services.
- You will answer questions in regard to ordering products, shipping inquiries and IDEXX online platforms.
- You will use Salesforce.com to maintain accurate customer profiles and interactions.
- You will provide an outstanding customer experience.
- You will be part of a phone queue receiving inbound calls and emails for a majority of your day. Other duties and responsibilities would include attending trainings, coaching sessions and individual development time.
What you need to succeed?
The career progression within this team includes moving to a regionally aligned outbound inside sales role. In that role you will align by territory with the field sales team to retain, acquire and grow account base.
What you can expect from us :
Hourly rate of $21 / hr based on experience & shift-differential pay offered for later shifts
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Schedule :
This role requires schedule flexibility, with the ability to work 8.5 hours between the hours of 7 : 30 AM and 9 : 00 PM EST Monday-Friday. Saturdays (8 : 00 AM - 5 : 00 PM EST), on a rotating basis. Seniority based schedule preferences are considered, based on business need and availability. Shift-differential pay offered for later shifts.
Location : Candidates will be required to be on site 2 days a week at our headquarters in Westbrook, ME.
Internet Requirements and Equipment :
Why IDEXX
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
LI-SUPPORT
Salary : $21
