What are the responsibilities and job description for the Software Asset Management Program Manager position at IDEXX?
IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.
The Software Asset Management Program Manager will play a critical role bridging cross functional teams to drive centralized software asset management policy and strategic outcomes. Collaborating effectively across the organization, you will establish and manage process, implement governance frameworks, and communicate data driven insights to achieve Software Asset Management strategic outcomes.
In this role, you will be responsible for :
IDEXX Enterprise Software Catalog : Responsible for developing and maintaining the IDEXX Enterprise Software Catalog in partnership with various functions across the organization (i.e. IDEXX Software User Base, End User Architecture, Information Security). Facilitator and member of the IDEXX Software Governance Board.
Governance & Policy : Partner with IDEXX Software Governance Board to create and maintain software asset management policies to execute on strategic objectives.
Effective Collaboration : Work closely with end-users across the organization to collect feedback and ensure catalog relevance, usability, and overall compliance with IDEXX Enterprise Software Policy.
Analysis & Reporting : Analyze complex datasets to identify trends, patterns, and actionable insights. Present data-driven recommendations clearly and concisely to both technical and non-technical audiences.
Process Development : Develop efficient workflows in partnership with End User Architecture, and IT Service Delivery to coordinate the process by which enterprise software is requested, reviewed, and cataloged or removed.
Change Management : Promote awareness of IDEXX Software Policy and Processes in partnership with IT Communications through development of training and other resources.
Optimization : Partner to provide insights for cost and process optimization.
What You Will Need to Succeed :
Bachelor’s degree or equivalent combination of education and experience required.
Demonstrated experience in IT Asset Management or similar role.
Proficiency in asset management and asset management software and tools.
Ability to work cross-functionally and independently prioritizing multiple projects in a fast-paced environment.
Strong communication skills both written and verbal.
Outcome driven self-starter, able to effectively handle multiple demands and meet deadlines with limited supervision.
Strong analytical and problem-solving skills, detail oriented.
Ability to work independently and as a member of a team.
Capability performing data analysis and communication of findings.
Ability to work with partners to understand needs and communicate to various levels of the organization.
Experience with design and implementation of governance and associated processes.
Experience navigating projects with change management aspects.
Ability to organize, prioritize and direct work activities.
Why IDEXX :
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
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