What are the responsibilities and job description for the Tools Administrator position at IDEXX?
Are you tech savvy and passionate about tooling and organisation ? We are looking for a technically skilled Tools Administrator to manage and optimize our suite of enterprise software tools to support the product and development team for product operations .
We use Salesforce, Optimizely, and W alkMe , however we are open seeing experience with any CRM , marketing automation, product ma nagement, product i nstrumentation and onboarding tools .
In this role, you will oversee vendor relationships and contracts, ensuring alignment with business needs and budgets. You will also support software delivery teams by maintaining , configuring, and enhancing technical tools to drive efficiency and innovation.
Ideally we would like this role to be hybrid onsite in our Westbrook, ME office but we are also open to remote.
This role will sit w ithin our IDEXX Veterinary Software product portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:Vendor & Contract Management:
Manage vendor relationships and software contracts, including negotiations, renewals, and compliance tracking.
Evaluate new tools and vendors to ensure optimal solutions for business needs.
Software Administration & Support:
Configure, maintain , and optimize tools like Salesforce, Optimizely , WalkMe , and other enterprise platforms.
Troubleshoot issues, coordinate updates, and ensure system reliability.
Collaborate with product management, IT and software delivery teams to integrate and streamline workflows.
User Support & Training:
Provide and coordinate technical support and training to end-users.
Develop documentation and best practices for tool usage and administration.
Process Improvement & Innovation:
Identify opportunities to enhance existing tools and workflows.
Stay updated on industry trends and emerging technologies.
So what are we looking for?
Bachelor’s degree in Information Technology , Business Administration, or a related field (or equivalent experience).
3 years of experience in software administration, vendor management, or IT support.
Experience with Salesforce, Optimizely , WalkMe , and similar enterprise tools.
Strong project management and communication skills.
Ability to collaborate across departments and influence stakeholders.
Certifications in Salesforce or WalkMe administration preferred!
Experience working in Agile or software delivery environments.
Knowledge of IT procurement and contract negotiation best practices
What you can expect from us:
Salary of $ 70,000-$85,000
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
If you’re looking for a role that’ll challenge you, offer a variety of work and learning, while helping an amazing industry, we’d love to hear from you!
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color , LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color , creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-AA1
We use Salesforce, Optimizely, and W alkMe , however we are open seeing experience with any CRM , marketing automation, product ma nagement, product i nstrumentation and onboarding tools .
In this role, you will oversee vendor relationships and contracts, ensuring alignment with business needs and budgets. You will also support software delivery teams by maintaining , configuring, and enhancing technical tools to drive efficiency and innovation.
Ideally we would like this role to be hybrid onsite in our Westbrook, ME office but we are also open to remote.
This role will sit w ithin our IDEXX Veterinary Software product portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:Vendor & Contract Management:
Manage vendor relationships and software contracts, including negotiations, renewals, and compliance tracking.
Evaluate new tools and vendors to ensure optimal solutions for business needs.
Software Administration & Support:
Configure, maintain , and optimize tools like Salesforce, Optimizely , WalkMe , and other enterprise platforms.
Troubleshoot issues, coordinate updates, and ensure system reliability.
Collaborate with product management, IT and software delivery teams to integrate and streamline workflows.
User Support & Training:
Provide and coordinate technical support and training to end-users.
Develop documentation and best practices for tool usage and administration.
Process Improvement & Innovation:
Identify opportunities to enhance existing tools and workflows.
Stay updated on industry trends and emerging technologies.
So what are we looking for?
Bachelor’s degree in Information Technology , Business Administration, or a related field (or equivalent experience).
3 years of experience in software administration, vendor management, or IT support.
Experience with Salesforce, Optimizely , WalkMe , and similar enterprise tools.
Strong project management and communication skills.
Ability to collaborate across departments and influence stakeholders.
Certifications in Salesforce or WalkMe administration preferred!
Experience working in Agile or software delivery environments.
Knowledge of IT procurement and contract negotiation best practices
What you can expect from us:
Salary of $ 70,000-$85,000
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
If you’re looking for a role that’ll challenge you, offer a variety of work and learning, while helping an amazing industry, we’d love to hear from you!
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color , LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color , creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-AA1
Salary : $70,000 - $85,000
