What are the responsibilities and job description for the Manufacturing Customer Service Representative position at IDI Fabrication Inc.?
*No Third Party Recruiters*
Qualifications
- A high school or technical school degree and one to two years related experience and/or training; or equivalent combination of education and experience
- Superior organizational, time management, prioritizing abilities to manage and complete multiple tasks and responsibilities throughout the day
- Extreme attention to detail, strong accuracy skills and can consistently operate at or above the required productivity & quality level
Benefits
- Competitive compensation and benefits package: Medical, Dental, Vision, 401k match, Life Insurance, PTO, and more!
*No Third Party Recruiters*
Responsibilities
- Receive, process and confirm customer orders accurately (pricing, qty, ship dates) Ensuring that orders are entered timely and accurately into IDIs ERP system.
- Retrieve weekly release schedules from customers SAP/ WebEDI Portal
- Act as the primary point of contact for customers which includes: answering calls, responding to emails, sending requote letters, confirming orders & providing updates on orders.
- Leads daily production meetings to discuss customer orders/ important topics
- Follows communication procedures, guidelines and policies with the customer
- Exhibits a high standard of integrity and dependability in all aspects of work, including conduct, attendance and adherence to organizational policies
- Learns, follows, and upholds defined quality procedures, expectations, and standards to ensure maximum customer satisfaction and company efficiency
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
