Front of House Manager

Job Summary
Idletyme, located on Mountain Road in Stowe, VT, is looking for the right person to join our management team! The ideal candidate will bring a blend of exceptional organizational and communication skills, as well as a passion for delivering outstanding guest experiences, based upon their desire to go above and beyond for our guests and our team. You’re a hard worker and someone who steps up to support each other. The desire to be a part of our management team means you have a passion to lead, educate, and support the Idletyme team.

Supervise and lead the front-of-house team, including servers, bartenders, and support teams

• Ensure exceptional guest service by maintaining high standards of hospitality and professionalism
• Oversee the setup and presentation of dining areas, ensuring they meet Idletyme’s quality standards
• Participate in weekly manager meetings, come to the table with solutions

• Train and mentor the front-of-house team on service and hospitality standards, systems, event protocols, and customer service
• Conduct pre-shift meetings to ensure all staff members are well-prepared for their roles
• Hold all members of the Idletyme team accountable in regards to SOP’s, check lists, policies and procedures
• Provide constructive feedback to employees in real time
• Provide feedback to management team in regards to individual team member performance
• Effectively resolves conflict amongst team members

• Ensure high levels of customer satisfaction by delivering exceptional service and addressing customer concerns promptly and effectively
• Maintain a welcoming and hospitable atmosphere for guests, and handle guest issues with professionalism

• Monitor food and beverage quality, presentation, and service, addressing any issues promptly.
• Uphold Campfire Hospitality's commitment to excellence and brand standards.
• Ensure compliance with health and safety regulations.

Qualifications:

• Proven experience in front-of-house management within the hospitality industry or willingness to grow into a leadership role with experience in all FOH positions
• Excellent organizational skills and attention to detail
• Ability to problem solve under pressure while maintaining a calm demeanor
• Strong interpersonal and communication skills
• Ability to work flexible hours, including evenings and weekends
• Familiarity with local health and safety regulations
• Familiarity with Restaurant 365 or willing to learn
• Enthusiastic and adaptable team player

Benefits & Pay:

• Salary: DOE
• Bonus Program
• Paid Time Off
• Medical, Dental, Vision Plan
• Access to Employee Assistance Programs
• Discounts to other restaurants within our restaurant group

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Stowe, VT 05672 (Required)

Ability to Relocate:

• Stowe, VT 05672: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $70,000