What are the responsibilities and job description for the Guest Service Agent position at IDM Hospitality Management?
With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states.
Come join our team as Guest Services Attendant at the vibrant, newly opened Confluence Hotel, in Hastings, Minnesota!
Summary Scope of Role
The Confluence Hotel is seeking an enthusiastic and customer-centric Front Desk Guest Services Attendant to join our team. This pivotal role involves being the first point of contact for our guests, delivering outstanding service to ensure an exceptional stay. You will manage check-ins and check-outs, handle reservations, and provide comprehensive information about our property. Your role will be crucial in upholding The Hotel's commitment to guest satisfaction and creating memorable experiences.
Minimum Qualifications
- High School Diploma or GED
- High school diploma or equivalent.
- Prior experience in a customer service role, preferably in the hospitality industry.
- Proficiency with property management systems and basic office software.
- Excellent verbal and written communication skills.
- Ability to handle cash and process payments accurately.
Essential Functions & Responsibilities
- Efficiently manage the check-in and check-out process, ensuring a smooth and welcoming experience for all guests.
- Handle reservations, room assignments, and modifications while maintaining accurate records.
- Provide detailed information about the hotel's amenities, services, and local attractions.
- Accurately process payments, handle cash, and manage billing inquiries.
- Respond promptly to guest inquiries, resolve issues, and provide exceptional service recovery when needed.
- Promote and upsell hotel services and amenities to enhance guest experiences.
- Multitasking: Perform multiple tasks simultaneously while maintaining attention to detail and a positive demeanor.
Additional Functions & Responsibilities
- Assist with administrative tasks such as filing, data entry, and maintaining guest records.
- Work collaboratively with other hotel departments to ensure a cohesive guest experience.
- Report maintenance issues or guest complaints to appropriate departments for timely resolution.
- Perform miscellaneous duties as assigned.
Keys To Success in This Role Include:
- Exceptional Communication: Display outstanding interpersonal skills and the ability to effectively communicate with guests and team members.
- Positive Attitude: Maintain a friendly and professional demeanor, contributing to a positive guest experience and team environment.
- Attention to Detail: Demonstrate meticulous attention to detail in managing reservations, processing payments, and handling guest requests.
- Problem-Solving Skills: Exhibit strong problem-solving abilities to address and resolve guest concerns and conflicts effectively.
- Adaptability: Adapt to changing circumstances and guest needs with flexibility and composure.
What can you look forward to?
- Health and Dental plans (Employer Contributions)
- Vision and other voluntary health plans
- Paid time off (PTO)
- 401(k) retirement plan with company match
- Hotel room discounts nationwide
- Disability insurance (Short Term Disability – Employer Funded)
- Employee assistance program (Employer Funded)
- Life insurance (Employer Funded)
If you are passionate about delivering superior guest service and thrive in a dynamic hospitality environment, we encourage you to apply and join The Confluence Hotel team. Your dedication will directly contribute to our mission of providing exceptional experiences for every guest.
200 2nd Street West, Hastings, MN, 55033
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
