Summary Scope of Role

Primary Functions & Responsibilities

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards.
• Oversight and direction of all sales and marketing initiatives.
• Ensure guest and associate satisfaction levels remain at or above acceptable levels.
• Monitor and develop team member performance particularly with department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members as needed.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.
• Perform all duties as assigned by IDM Hospitality Corporate team.

Secondary Functions & Responsibilities

• Delivering property orientation for associates at all levels, to improve the level of professionalism, responsiveness, and quality of guest services.
• Developing an operations strategy that ensures that IDM Hospitality’s operational standards are consistently delivered throughout all areas of the hotel.
• Lead the annual business planning and budget process.
• Partner with IDM Hospitality in the recruitment and onboarding of associate positions as required.
• Human Resource development activities aimed at fostering team building, coaching, and mentoring, to increase guest and associate satisfaction, while reducing turnover.
• Other duties as assigned by IDM Hospitality Corporate team.

Supervisory Responsibilities

• The General Manager reports to the Corporate Director Team for IDM Hospitality. This role will have direct oversight of all department heads on property and indirect oversight responsibilities of all associates on staff.

Minimum Qualifications

• High School Diploma or GED / Equivalent required.
• Two (2)-year associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations required.

• Four (4)-year bachelor’s degree in business administration, Hotel and Restaurant Management, or related major; 2 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations required.
• Prior supervisory experience strongly preferred.

Skills and Abilities

• Computational ability and Computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Excellent organizational and time management skills and attention to detail.
• Maintain a friendly and professional demeanor, contributing to a positive environment.
• Adapt to changing circumstances and guest needs with flexibility and composure.

Travel

• Travel (up to 10%) including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states

Keys To Success

• Hands on leadership of team
• Driving employee experience - meets or exceeds employee satisfaction benchmarks
• Delivering guest experience – meets or exceeds guest satisfaction experience
• Activity participates in community relations
• Create and implement a cohesive Hotel Business & Marketing Plan including: P&L, Direct Sales, Advertising, Marketing, PR, Revenue Management, Ecommerce, On-line Reputation Management, Hotel F&B and Hotel Programming
• Drives Revpar, Revpar index and Revenue per guest
• Drives Food & Beverage experience if applicable
• Drives Gross Operating Profit, Flow through and NOI per key

What can you look forward to?

• Salary starting at $100,000 with competitive incentive bonus program
• Employer Sponsored Health and Dental plans
• Employer Funded Short Term Disability and Life Insurance
• Employee assistance program
• Vision and other voluntary coverages available
• Generous Paid Time Off (PTO)
• 401(k) retirement plan with company match
• Hotel room discounts nationwide