Entry-level Customer Service Representative

Position: Customer Service Representative

Type: Full-time

Job Classification: Employee/W-2

Location: Tampa, FL

Compensation: $35,000-42,000 yearly

Start Date: Immediate openings available!

Who We Are?

IDOT is a nationally recognized leader in Lead Generation and Marketing Services, we excel in producing high-quality homeowner health insurance leads for reputable insurance providers. Our company’s stellar reputation is reflected in our impressive online ratings, with an average 4.2-star customer rating and a 4.6-star employee satisfaction score. We are dedicated to offering an exceptional experience to both our provider clients and the families we support.

Why Join Us?

Our company culture is built on three key pillars: Support, Growth, and Opportunity.

SUPPORT: Our leadership team is committed to providing you with the resources and training you need to excel. We offer mentorship programs and regular feedback to help you develop personally and professionally.

GROWTH: Career advancement is merit-based. Show us your dedication, and we’ll show you the path to promotions and new opportunities within our organization.

OPPORTUNITY: We provide extensive training and development programs to ensure your success. Our roles are designed with clear career progression and chances to earn bonuses and performance-based rewards.

Role Overview & Daily Responsibilities:

As a Customer Service Representative, your primary responsibility is to provide exceptional support to our clients, ensuring their needs are met and delivering a positive experience. This role involves a blend of communication channels, including phone interactions, in-person appointments, and retail events.

Key Responsibilities:

• Build and maintain strong client relationships through effective communication and responsiveness.

• Assist clients with a range of needs, from providing companionship to addressing specific service requests.

• Ensure a welcoming and supportive environment for all clients.

• Maintain accurate records and documentation in compliance with company standards.

• Collaborate with team members to enhance client satisfaction and address issues proactively.

• Participate in training sessions and contribute to a positive workplace culture.

Who We’re Looking For:

• Compassionate and customer-focused with a genuine desire to help others.

• Excellent communication skills; bilingual abilities are a plus!

• Reliable, punctual, and able to thrive in a fast-paced setting.

• Adaptable and professional, even when handling challenges.

• Prior customer service experience is beneficial but not required.

• Eagerness to learn and participate in our structured training programs.

Compensation & Benefits:

• Competitive base pay plus uncapped commissions and performance bonuses.

• Flexible scheduling options.

• Opportunities for advancement and relocation.

• Company-sponsored vacations and cash incentives for top performers.

• Access to savings programs and company transportation.

• Participate in team-building events, company parties, and professional development workshops.

If you're seeking a rewarding career where your compassion and skills make a difference, we want to hear from you! Apply today to join a team that values your growth and success as much as the clients we serve