What are the responsibilities and job description for the Customer Service Representative II position at IDR Healthcare?
IDR is excited to announce an opportunity for a talented Customer Service Representative II to join one of our esteemed clients in Franklin, MA . This role is perfect for individuals who thrive in customer-oriented environments and are adept at resolving inquiries and complaints efficiently. If you are seeking an opportunity to join a dynamic organization and contribute to a team-oriented culture, we encourage you to apply today!
Position Overview / Responsibilities for the Customer Service Representative II :
- Interact with customers to provide information in response to inquiries about products and services
- Handle and resolve customer complaints, offering solutions and providing follow-up as needed
- Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Required Skills for Customer Service Representative II :
What's in it for you?
Why IDR?
