What are the responsibilities and job description for the Customer Service Representative (REMOTE) position at IDR Healthcare?
IDR is seeking a Customer Service Representative (REMOTE) to join one of our top clients in the healthcare sector. This role is perfect for individuals with experience in patient registration, scheduling, or healthcare administration who are passionate about providing exceptional customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview / Responsibilities for the Customer Service Representative (REMOTE) :
- Serve as the primary point of contact for patients to complete pre-registration and financial clearance
- Handle non-clinical referrals and coordinate prior authorizations as needed
- Follow up on unbilled accounts to ensure timely resolution
- Provide exceptional customer service by addressing patient inquiries and concerns
- Demonstrate knowledge of our client's system and service offerings to assist patients effectively
Required Skills for Customer Service Representative (REMOTE) :
What's in it for you?
Why IDR?
It's our policy to provide equal employment opportunity for all applicants and employees of [insert supplier name] (the "Company"). The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories :
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
