What are the responsibilities and job description for the Customer Support Representative position at IDR Healthcare?
IDR is seeking a Customer Support Representative to join one of our top Tech clients in Orlando, FL . The Customer Support Representative will join the Technical Customer Service Support team in Orlando, Florida in providing best-in-class support to our clients' globally growing customer base. If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!
Responsibilities include :
- Logging cases on the IT Service Desk and maintaining details of software / hardware problems detecte
- Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
- Escalating to internal or external support resources and Subject Matter Experts when necessary.
- Supporting users in the use of the ServiceNow platform by providing necessary advice and / or training.
- Perform initial triage of customer cases with documented solutions and / or workarounds.
- Manage 5-7 cases daily.
Top Skills :
Why IDR?
