What are the responsibilities and job description for the Product Support Analyst position at IDR Healthcare?
Product Support Analyst
Terms : 1 Year CT (extensions through Aug. 2028)
Location : 100% Remote, anywhere in US
Bill Rate : $70.00 / hour
Pay Rate : $44 / hr w2 | $51 / hr c2c
Interview Process : 2 rounds of interview
Subs : 1 role 1 slot - due 3 / 12
Instructions for where to send forms and resume(s) : ITSAC@tea.texas.gov
Essential Job Functions
The Product Support Analyst will be responsible for providing first-line support to users experiencing issues with the CRM or Help Desk systems, troubleshooting problems, and ensuring the smooth operation of the CRM and Help Desk software. This analyst will also develop, and conduct training programs tailored to all levels of CRM and TEA Help Desk users, from beginners to advanced users, to enhance their understanding and efficient use of the systems.
Top Skills :
Minimum Requirements :
Candidates that do not meet or exceed the minimum stated requirements (skills / experience) will be displayed to customers but may not be chosen for this opportunity. Years Required / Preferred Experience 4 Required Using Atlassian Jira Products (Service Desk and Software) 4 Required End User Testing of software releases 2 Preferred Using Zendesk Help Desk 2 Preferred Using MS Modern Requirements
Required for Present if c2c :
Employer Details :
Company Name
HUB Vendor?
Salary : $44 - $70
