What are the responsibilities and job description for the Associate Play Support Producer position at IDR, Inc.?
IDR is seeking a dynamic and dedicated Associate PS Producer to join one of our top clients' team. This role is perfect for someone who has a deep understanding of player support and values the opportunity to work in a variety of broader domains. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview / Responsibilities for the Associate PS Producer :
- Support the overall preparedness of Global Player Support teams through documentation, escalation management, and alignment.
- Collaborate with Subject Matter Experts across the organization, our partners, and all other stakeholders to build and distribute internal content.
- Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.
- Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.
- Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.
Required Skills for Associate PS Producer :
What’s in it for you?
Why IDR?
