What are the responsibilities and job description for the Help Desk Analyst (397420) position at IDR, Inc.?
IDR is seeking a Help Desk Analyst to join one of our top clients for an Onsite Position in Schaumburg, IL! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview & Responsibilities for the Help Desk Analyst:
One of our top clients is looking for a Help Desk Analyst who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer hardware – laptops, desktops, peripherals, printers, mobile devices. You will also be responsible for maintaining passwords, data integrity, and file system security for the computing environment. The ideal candidate will have great customer service and communication skills!
Required Skills:
- 1 years’ experience working in an IT Service Desk/Support role
- 1 years’ experience configuring and troubleshooting Windows & Mac laptops
- 1 years’ experience with Intune for Endpoint Management
- Knowledge of remote support
- Hands on experience building laptops and re-imaging laptops
- Experience troubleshooting with Mac users & end users over the phone
- Basic Knowledge of Active Directory & Microsoft Teams
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
