What are the responsibilities and job description for the Senior Service Desk Analyst (405389) position at IDR, Inc.?
IDR is seeking a Senior Service Desk Analyst to join one of our top clients in Kansas City, MO. This role is pivotal in ensuring smooth computer operations, enabling end-users to accomplish business tasks efficiently. If you are passionate about providing top-notch IT support and are eager to join a dynamic, team-oriented culture, we encourage you to apply today!
Position Overview/Responsibilities for the Senior Service Desk Analyst:
- Ensure proper computer operation for end-users to accomplish business tasks
- Receive, prioritize, document, and actively resolve end-user support requests
- Escalate service tickets when necessary to maintain SLA expectations
- Use diagnostic and support request tracking tools for issue resolution
- This is a contract position with a hybrid work schedule (2-3 days onsite)
Required Skills for Senior Service Desk Analyst:
- 1-3 years of experience in a technology end-user support role
- Proficiency in software/hardware installations, updates, and preventative maintenance
- Strong communication, customer service, and problem-solving skills
- Preferred: MCSE or MCSA, Citrix, SAN, Virtualization (VMWare or HyperV), Exchange 2010 / 2013 / 2016, O365, Windows desktop and server operating system experience
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
