What are the responsibilities and job description for the Senior Service Desk Analyst (405389) position at IDR, Inc.?
IDR is seeking a Senior Service Desk Analyst to join one of our top clients in Houston, TX . This role is pivotal in ensuring smooth computer operations, enabling end-users to accomplish business tasks efficiently. If you are passionate about providing top-notch client support, troubleshooting issues, and documenting client information, we encourage you to apply today!
Position Overview / Responsibilities for the Senior Service Desk Analyst :
- Provide initial client support, troubleshoot basic issues, and document client information
- Field and prioritize support requests via phone, email, and ticket portal, escalating as needed
- Follow documented procedures, maintain audit compliance, and reinforce SLAs
- Perform software / hardware installations, updates, and preventative maintenance
- Track and document issue resolution, conduct follow-ups, and report emerging service trends
This is a 7 month contract position requiring onsite presence at our client's location.
Required Skills for Senior Service Desk Analyst :
What’s in it for you?
Why IDR?
