What are the responsibilities and job description for the Associate Product Manager position at IDScan?
Job Title: Associate Product Manager
Location: New Orleans / hybrid
Reports To: Director of Product
About Us:
At IDScan.net, we are passionate providers of AI-powered identity verification technology. Our software scans and analyzes millions of IDs every week, empowering our clients to better understand their customers, reduce risk, and stay compliant. Join a team where innovation, collaboration, and a commitment to excellence drive success.
About the Role:
We’re seeking a dynamic Associate Product Manager with a strong foundation in identity verification and a proven ability to work across diverse roles and teams. If you’re analytical, curious, and ready to uncover and solve real customer challenges, we want to hear from you.
Key Responsibilities:
- Collaborate with customers and internal stakeholders to identify and define product requirements that address underlying business challenges.
- Work closely with our offshore development team to translate needs into actionable development plans and solutions.
- Partner with in-house teams (sales, support, accounting, and marketing) to align product strategy and execution with company goals.
- Use data analysis to inform product decisions, track performance, and validate outcomes.
- Develop and maintain product roadmaps based on customer feedback, market trends, and business priorities.
- Actively listen to customers and prospects to uncover pain points and opportunities, ensuring the solutions developed truly meet their needs.
- Advocate for and prioritize initiatives that align with IDScan.net's mission of reducing risk, improving compliance, and delivering customer value.
- Up to 10% travel required for customer visits, conferences, and internal team meetings.
Qualifications:
- Minimum of 5 years of professional experience (background in support, sales engineering, or other customer-facing roles strongly preferred).
- Strong knowledge of the identity verification industry.
- Proficiency in Excel and other data analysis tools, with the ability to derive insights and present findings clearly.
- Exceptional interpersonal skills; personable and able to build relationships across technical and non-technical stakeholders.
- Strong active listening skills with the ability to empathize and ask probing questions to uncover root issues.
- Demonstrated ability to work effectively with offshore development teams and global stakeholders.
- Curiosity and a problem-solving mindset that prioritizes uncovering the customer’s root issue.
- Excellent verbal and written communication skills.
Preferred Skills:
- Experience in product management or a similar role is a plus, but not required.
- Familiarity with agile methodologies and tools like Jira, Confluence, or similar.
- Knowledge of regulatory and compliance requirements in identity verification is a bonus.
What We Offer:
- Opportunity to work with cutting-edge AI-powered technology in a fast-growing industry.
- Collaborative and innovative work environment.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
How to Apply:
Submit your resume and a cover letter detailing your experience and interest in the role. We look forward to learning how your skills and background can contribute to the success of IDScan.net!
IDScan.net is an Equal Opportunity Employer.
