What are the responsibilities and job description for the Customer Success Manager position at IDX?
WANTED: Customer Success Manager...ready to drive change... lead... grow with us... challenge themselves... make an impact!
Why Join IDX?
Not Just Any Brands: See your work come to life for iconic brands like Wharton Executive MBA, Swift Transportation and Ennismore Hotels.
Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.
Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.
Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.
Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!
Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!
Our Perks:
🏝️ 20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!)
🏡 Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
🚆 Commuter benefits program
🐾 Dog friendly office, plus competitive rates on pet insurance for your furry friends
💪 An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day!
🧘♀️ Mental health support including company Employee Assistance Program
🍼 Flexible parental leave
🎗️ Paid community volunteer days (incl. school plays and trips)
💼 Variety of competitive insurance policies incl. short/long term disability and legal
📝 401k retirement plan with company match
💰 Employee perk program giving access to a wide variety of online discounts
🎉 Culture Committee focused on regular social, educational and community based activities
The Gig
We're looking for a Customer Success Manager (Digital Client Services Manager) will serve as the main point of contact for their book of our existing U.S. based clientele. You will be responsible for maintaining existing client relationships, overseeing updates to client websites, hosted tools, and other client-related IDX built products.
Working with internal teams on larger scaled projects, new website launches, identifying opportunities for upsell, etc. you will also play a key role in coordinating and managing scheduled events and scheduled website/tool updates, including those that coincide with clients’ quarterly earnings releases.
What You'll Be Doing
- Manage client relationships while overseeing planned updates content servicing across client websites and assigned products.
- Manage and oversee projects involving website launches, new webpage / website section builds, investor tool application integrations, and other interactive feature deployments.
- Communicate with clients and coordinate with necessary internal teams to effectively carry out the requirements of given projects and/or tasks.
- Develop proactive and successful long-term relationships with clients to improve ongoing management of IDX offered services and products while also providing excellent client engagement to facilitate the growth of client accounts.
- Respond to and implement incoming client website service requests as per IDX service SLAs, ensuring superior quality of instruction and requirement documentation.
- Provide IDX product training for clients, guiding them on how to use the IDX platform to help drive their digital strategy.
- Work closely with various teams, such as Product and IT, to ensure client applications, projects, and work are delivered successfully, correctly, and on time.
About You
- Degree educated with 1-3 years’ experience in a client facing role
- Track record of managing client expectations
- Understanding of web technologies and associated terminology
- Experience with Content Management Systems (CMS) and/or basic knowledge is a plus
- Excellent people/interpersonal skills with the ability work well under pressure
- Excellent time management and prioritization skills
- Excellent multi-tasking skills with the ability to manage multiple projects simultaneously
- Knowledge of online IR and corporate communications or financial regulatory environment is a bonus
- Willingness to learn
About Us
IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.
We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. Be BOLD – Own Your Story at IDX.
An Inclusive Workplace
IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.
Are you a creative problem-solver who craves a challenge? Do you get fired up by innovation and pushing boundaries? Join the IDX revolution!
