BH Specialist - Call Center (Bilingual)

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of Supervisor, Call Center, this position may engage in a variety of activities to serve IEHP members, including working as part of a telephonic team assisting members to access services, assisting providers in the BH Network to address concerns and questions, engaging in projects to improve member experience with care, and working in quality improvement projects and initiatives. This position, like all positions within the BH Department, is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community.

This is a Bilingual (English/Spanish) position. The Team Member in this role must take a language proficiency assessment and must receive a passing score.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance
  
  
  

Education & Requirements

• One (1) year of experience working successfully within a team, and experience in developing and maintaining effective relationships with both customers/clients and coworkers is mandatory
• Bachelor's degree in Social Work, Sociology, Psychology, or another Social Science or related area from an accredited institution required
• Bilingual (English/Spanish) - written and verbal skills required
  
  
  

Key Qualifications

• Excellent interpersonal skills. Proficient in the use of computer software to include but not limited to: (e.g. Microsoft Word and Excel, Power Point)
• The desire and ability to develop genuine, effective relationships with members, co-workers, supervisors and community partners
• Ability to manage time, both in interactions with members, as well as in timely documentation and reporting
• Ability to maintain positive working relationships with internal and external contacts at all levels
• Able to use telephonic communication effectively, both with members and with professionals in the community
  
  
  

Start your journey towards a thriving future with IEHP and apply TODAY!