Senior Director, Provider Services

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of the Vice President, Provider Experience, the Senior Director of Provider Services is responsible for the oversight and operational activities of the following units: Delegation Oversight, Provider Relations, Provider Communication and Provider Operations. The Senior Director has primary responsibility to strategize, lead, and direct the IEHP approach to the provider network system and ensures that policies and procedures are implemented for efficient, effective management of all programs. This position has overall responsibility for all aspects of the provider network system’s operational performance and is responsible for the communication and implementation of organizational initiatives to meet the strategic priorities.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance
  
  
  

Education & Requirements

• Ten (10) years of progressive management and/or leadership experience in a managed care setting
• Seven (7) years of experience in leading multi-disciplinary team and/or leading cross-functional initiative/project team
• Experience with Managed Care
• Proven leadership experience, mentoring, and developing a team at a leadership level
• Demonstrated experience in a high-growth and an ambiguous environment is preferred
• Bachelor’s degree from an accredited institution required
• Master’s degree from an accredited institution preferred
  
  
  

Key Qualifications

• Medicaid knowledge is highly preferred
• Working knowledge of Medical Group/ IPA and HMO operations
• Strong organization skills; strong problem-solver; coaching skills; projects and multiple tasks management; excellent communication skills
• Excellent written and verbal communication and interpersonal skills
• Ability to lead teams to get results; ability to plan and structure processes to improve efficiency; ability to organize and facilitate communication and work collaboration; ability to encourage teams to develop innovative solutions to improve Member and Provider experience
• Schedule may adjust based on business need which may include evenings, holidays, and weekends
  
  
  

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range

• $193,003.20 USD Annually - $265,387.20 USD Annually