What are the responsibilities and job description for the Dispatcher position at IES Holdings, Inc.?
Bayonet Plumbing, Heating and Cooling is seeking Dispatchers to join our team in New Port Richey, Florida location. Previous experience in dispatching is beneficial but not required.
Full-time positions available for Mid-Day and Closing Shifts for both New Construction and Residential Dispatch.
Responsibilities:
- Utilize phone and Service Titan software to dispatch technicians or field units to appropriate locations.
- Monitor the route and status of technicians, coordinating and prioritizing their schedules effectively.
- Provide technicians with job details, traffic updates, obstacles, and specific customer requirements.
- Enter data accurately into computer systems and maintain logs and records of calls, activities, and pertinent information.
- Prioritize service calls based on urgency and importance.
- Regularly communicate with customers to provide updates on scheduled appointments and ensure satisfaction.
- Demonstrate care and empathy towards customers while maintaining the highest level of customer service.
- Collaborate effectively with other dispatchers and office personnel.
- Contribute as a team player in a fast-paced, high-pressure environment.
Requirements:
- Excellent communication skills, including active listening and effective teamwork.
- Service-oriented mindset with the ability to resolve customer grievances.
- Previous dispatching experience is beneficial.
- Proficient computer skills with strong attention to detail.
- Availability to work evening shifts as required.
- Experience with SupplyPro/BuildPro and/or Service Titan is a plus.
- Ability to thrive in a fast-paced, high-pressure environment.
Benefits:
- Medical, Vision, and Dental Insurance
- Long-Term and Short-Term Disability Insurance
- Life Insurance
- Legal Insurance
- Life-Lock Identity Protection
- Pet Care Savings Program
- Employee Assistance Program
- 401K Retirement Plan
- Paid Holidays
- Paid Vacation
If you are detail-oriented, excel in critical thinking and communication, and are interested in joining our team as a Dispatcher at Bayonet Plumbing, Heating and Cooling, please apply today! We look forward to reviewing your application and discussing how you can contribute to our team.
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
- Safety is Priority One – and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
