What are the responsibilities and job description for the Field Service Technician position at IES Infrastructure?
General Job Description:
Job Summary:
Key Responsibilities:
Company Culture
Job Title: Field Service Technician (Industrial)
Reports to: General Manager
Job Type: Full-time
Department: Field Service / Maintenance
Department: Field Service / Maintenance
Job Summary:
We are seeking a Field Service Technician with expertise in industrial systems and machinery to join our team. This role is critical in providing on-site support, maintenance, and troubleshooting for our industrial clients, ensuring that machinery and equipment operate efficiently and reliably. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in diverse environments, often under tight deadlines.
Key Responsibilities:
- On-Site Equipment Maintenance & Repair:
- Provide hands-on maintenance, troubleshooting, and repair services for a wide range of industrial equipment, including pumps, motors, compressors, HVAC systems, conveyors, and other machinery.
- Perform preventive maintenance (PM) and emergency repairs on machinery to minimize downtime and ensure operational efficiency at customer sites.
- Diagnose mechanical, electrical, and electronic issues and perform repairs or replacements as necessary.
- Install new machinery or equipment as per client specifications, ensuring correct setup and calibration.
- Troubleshooting & Diagnostics:
- Use advanced diagnostic tools and techniques (e.g., multimeters, oscilloscopes, vibration analyzers) to identify faults in industrial systems and machinery.
- Troubleshoot and resolve mechanical, electrical, and software-related issues on-site to restore full functionality.
- Interpret technical drawings, schematics, and equipment manuals to troubleshoot and perform repairs or installations.
- Customer Interaction & Service:
- Serve as the primary point of contact for clients during service visits, maintaining a high level of professionalism and customer satisfaction.
- Communicate technical issues, repair plans, and recommendations to customers in a clear and concise manner.
- Provide training and support to customers on the operation and maintenance of industrial equipment.
- Maintain strong customer relationships by providing timely, efficient, and courteous service.
- Preventive Maintenance & System Upgrades:
- Perform scheduled preventive maintenance visits to ensure the longevity and proper functioning of equipment.
- Recommend system upgrades, replacements, or modifications to improve efficiency or meet evolving client needs.
- Monitor and record the performance of systems during visits and suggest optimizations or improvements.
- Safety & Compliance:
- Ensure that all work is carried out in compliance with safety standards, regulations, and company policies.
- Conduct risk assessments and safety checks before starting any repair or maintenance work.
- Follow lockout/tagout (LOTO) procedures, use appropriate personal protective equipment (PPE), and observe all safety guidelines to ensure a safe working environment.
- Report safety hazards or concerns immediately to management.
- Documentation & Reporting:
- Complete accurate service reports for each job, detailing the work performed, parts replaced, and any recommendations for further action.
- Track service activities, parts inventory, and equipment condition in company databases or service management software.
- Maintain accurate records of time worked, travel expenses, and other administrative tasks required for billing and reporting purposes.
- Inventory & Equipment Management:
- Ensure that service vehicles are stocked with necessary tools, parts, and equipment to complete a wide range of service calls.
- Monitor inventory levels of spare parts and order supplies as needed to ensure minimal downtime.
- Maintain tools and equipment in good working condition, including performing regular checks and servicing.
Required Qualifications:
- Education & Experience:
- High school diploma or equivalent; technical certifications in industrial maintenance, electrical systems, or related fields preferred.
- Minimum of 3-5 years of experience as a Field Service Technician or similar role, with a focus on industrial machinery or equipment.
- Experience with a broad range of industrial systems (e.g., motors, pumps, HVAC, hydraulic systems, PLCs) is highly desirable.
- Technical Skills:
- Strong knowledge of mechanical, electrical, and hydraulic systems and the ability to troubleshoot, repair, and maintain them.
- Proficiency in the use of diagnostic tools and software for troubleshooting and diagnostics.
- Familiarity with programmable logic controllers (PLCs) and other industrial control systems is a plus.
- Experience with welding, fabrication, or machining is advantageous.
- Certifications:
- Relevant certifications such as HVAC Technician, Electrical Technician, or Industrial Maintenance Certifications are a plus.
- Valid driver’s license with a clean driving record, as this position requires extensive travel.
Desired Skills & Attributes:
- Strong problem-solving and troubleshooting skills, with the ability to think critically and act decisively in emergency situations.
- Excellent customer service skills with the ability to communicate technical information to non-technical clients.
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Willingness to work flexible hours, including weekends or after-hours, as needed.
- Physical stamina to handle heavy equipment and perform manual tasks in industrial environments.
Physical Requirements:
- Ability to lift and carry equipment weighing up to 50 pounds.
- Ability to work in various environments, including confined spaces, high places, and noisy settings.
- Ability to stand, kneel, bend, and work in physically demanding positions for extended periods.
- Ability to travel regularly and work at different client locations, sometimes requiring overnight stays.
Work Environment:
- This position involves traveling to client sites, which may include industrial plants, manufacturing facilities, or construction sites.
- Exposure to industrial machinery, electrical equipment, chemicals, and other hazards typical of industrial environments.
- The work environment may require exposure to noise, dust, and varying temperatures.
Why IES Infrastructure?
IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.
- Health & dental insurance
- Group life & accidental death & dismemberment insurance
- Supplemental life insurance
- Voluntary accident insurance
- Company Paid Disability insurance (short and long-term)
- Vacation and holidays
- 401k
Company Culture
Commitment to Excellence – Consistently exceeds expectations.
Honesty and Integrity – Strive to do what is right and do what we say we will do.
Safety – Create a safe working environment in all operating locations.
Respect -Honor the rights of all involved.
Communication – Communicate clearly and directly with all involved.
Employee Satisfaction – Create employee opportunities for growth and development.
Innovation and Creativity – Apply creative ingenuity to make us better, faster, and first.
Resiliency – No obstacle will stop us from accomplishing our goals.
Teamwork – Above all else, work together as one team and one group of professionals.
Honesty and Integrity – Strive to do what is right and do what we say we will do.
Safety – Create a safe working environment in all operating locations.
Respect -Honor the rights of all involved.
Communication – Communicate clearly and directly with all involved.
Employee Satisfaction – Create employee opportunities for growth and development.
Innovation and Creativity – Apply creative ingenuity to make us better, faster, and first.
Resiliency – No obstacle will stop us from accomplishing our goals.
Teamwork – Above all else, work together as one team and one group of professionals.
All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime/weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug/alcohol screening and must have a clean driving record.
