What are the responsibilities and job description for the Dispatcher position at IES Residential, Inc.?
Job Summary: The Dispatcher will coordinate day-to-day project activities with-in the residential and service installation departments.
- Helps plan and schedule assignments of residential crew.
- Receives inbound customer service calls and coordinates the daily schedules of residential service technicians.
- Maintains Network Fleet information accuracy and timeliness including scheduling vehicle maintenance when appropriate, adding landmarks, managing alerts, updating communities.
- Follows up daily with supervisors to address customer issues and the preceding day’s production.
Additional Responsibilities:
- Maintains a well-organized work area where information can be found in the event of an absence.
- Answer telephones, handles calls, routes to appropriate individual or takes messages, ensures customers, vendors and employees are handled in a professional manner. Maintains a phone log of all incoming and outgoing calls.
- Checks voice messages and emails – directs to the proper department
- Notifies Construction Manager and supervisors of reported absences by crew leaders and apprentices.
Minimum Education
None
Minimum Years of Experience
0-2
Specific Qualifications
Minimum Qualifications
- Considerable interpersonal skills in interacting with management, field support staff, suppliers and customers.
- Proficient with windows based personal computers and related software.
- Must possess the ability to effectively communicate both orally and in writing,
- Must possess the ability to understand departmental operations and procedures.
License Required
No
Job Locations
US-TX-Conroe
Company Overview
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
- Safety is Priority One – and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
EEO Statement
PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
Right to Work
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