Information Technology Intern - Summer 2025

The IT Intern is responsible for providing help desk support to end users across the organization as it relates to hardware, software and telephone system issues.

Responsibilities :

• Serves as first and primary contact for users on hardware and software Help Desk issues. Receive and troubleshoot user help desk calls through to successful resolution.
• Handles day-to-day user administration on all systems including the telephone system
• Trouble shoots equipment problems and place service calls with the appropriate maintenance vendors when necessary. Coordinates outside vendor support for desktop and laptop computers.
• Maintains pc images and updates / deploys them when necessary.
• Makes recommendations regarding hardware and software to meet identified business needs.
• Personally, keep current with application updates and industry trends in order to maximize IEWC’s investment in computerized systems Performs and assumes other duties and responsibilities as may be required at the direction of the Director Information Services and Technology.
• Perform other duties as assigned.

Qualifications :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)