Product Specialist

Job Summary

The Product Specialist (PS) is a support role responsible for assisting sales in the development of Finished Format products at the Clackamas site. The PS serves as the liaison of information between the customer, Business Development, Account Manager, Customer Service Representative and the Finished Format site during new business activation. The PS is responsible for maintaining and managing all administrative functions within the Clackamas ERP systems. The PS supports global accounts on documentation and regulatory needs. This role requires the ability to speak technically about all things finished format.

PAY

$80,000 - $100,000 DOE

• This is an exempt position, all hours worked will be paid under the yearly wage
  
  

SHIFT*

Monday – Friday

Requirements

• A legal right to work in the United States
• Must pass pre-employment drug screen and background check
  
  

Qualifications

• B.S./B.A. in relevant discipline, preferred
• Customer relationship management experience in a B2B environment preferred
• Strong computer skills including experience with Microsoft Office suite of products
• Open to direction and collaborative work style and commitment to get the job done
• Project management skills involving multiple simultaneous projects, with attention to detail and project completion
• Confidence to work directly with customers at a technically detailed level
• Experience working with cross functional teams in a fast-paced project environment
• Ability to influence, negotiate and gain commitment
• Excellent interpersonal relationship skills and previous experience dealing with diverse groups.
• Outstanding verbal and written communication skills
  
  

Responsibilities

• Acknowledges and responds to all account needs in a timely manner either directly or through the assigned Account Manager / Business Development Manager.
• Interfaces with internal departments to manage multiple account-related projects and ensure quality and timely completion
• Prepares various reports to support the sales functions including: booked sales, YTD sales by account, year-over-year sales analysis at the account and product level
• Analyzes customer satisfaction metrics and communicates opportunities to the executive team
• Communicates due dates, timelines and expectations to internal departments
• Identifies problems, summarizes and develops strategic solutions
• Manages quoting and maintaining customer pricing for assigned accounts in partnership with leadership and assigned Account Manager. Able to make costing decisions and think critically about the customer price and its impact to customer relationship.
• Assists in contract negotiations and manages internal special projects.
• Demonstrate a high level of expertise in Finished Format capabilities
• Ability to manage multiple projects at once. Demonstrates high levels of project management skills and abilities.
• Capable of working with a diverse team and developing unique work structures best fit for the customer and internal team
• Manages new product development projects, customer onboarding and special projects for assigned accounts and teams
• Manages and maintains internal system data
• Attends trade shows and offsite customer visits, as needed
• Ability to be at the physical location of the job for the designated work schedule
• Other duties as assigned
• Must be able to successfully pass all job-related tests and certifications required for working in a cGMP, quality environment including but not limited to: inspections and GMP requirements to perform essential functions of the job. Must re-qualify every year on all job-related tests and certifications as job or qualifications require
  
  

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more