iFIT Customer Service (Remote)

SUMMARY

AT iFIT we are passionate about empowering people to change their lives and achieve healthy, sustainable results. We strive to continuously push the limits to bring our customers cutting-edge products that will help them in every aspect of their lives. We are currently seeking a motivated individual to join our team as an iFIT Customer Support Agent.

Become a part of a fast-paced technical service team in the in-home fitness industry. At iFIT, we are dedicated to improving our member's quality of life by providing them with excellent technical support for their in-home fitness equipment over phone, chat and email. Unleash your potential with members and start your career.

Pay to start at $14.00-$18.00 / hour depending on shift.

Full and Part time positions available

Day, Swing, Night and Weekend shifts available.

Work-from-home opportunities are available.

High-Speed internet connection with the ability to plug directly into a router required. All other equipment will be supplied.

JOB RESPONSIBILITIES

• Interact with iFIT members to provide and process information in response to inquiries, concerns, and requests about product support and services.
• Gather member's information and determine the issue by evaluating and analyzing the member's concern.
• Discover the root cause of the member's problems and identify the action required to resolve them
• Provide a seamless member experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• Captures opportunities to offer additional or upgraded services to members as available, while providing a quality member experience in a call center environment.
• Follow standard processes and procedures.

• Troubleshoot software and maintain knowledge of any internal changes

• May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills.
• Other duties as assigned.

DESIRED QUALIFICATIONS, EDUCATION, and/or EXPERIENCE

• Proper phone etiquette;
• Ability to communicate both verbally and in writing clearly and accurately;
• Demonstrated proficiency in typing (30 WPM) and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills;
• Willingness to cooperate with others and work to the greater good;
• Multi-tasking capabilities.
• Organizational Savvy - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.

• Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.
• Decision Making/Judgment - Recognizes problems and acts, systematically gathers information, sorts through complex issues, seeks input from others, addressing the root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
• Integrity/Ethics - Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Planning - Developing realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
• Basic computer knowledge and being comfortable with technology

COMPENSATION AND BENEFITS

• All equipment provided
• Work From Home Opportunities
• Full benefits package for Full Time employees (Medical, HSA, FSA, Dental, Vision and Life insurance)
• 401(k) with company match.
• A PTO policy that ensures you can find a happy work-to-life balance.
• Access to cutting-edge technology and hardware for work and fitness.
• Collaborative workspace and environment

List of states we can hire in: AK, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, KS, MI, MA, MD, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

DISCLAIMER

Your employment at iFIT is "at-will". You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all. Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement.

SUMMARY

AT iFIT we are passionate about empowering people to change their lives and achieve healthy, sustainable results. We strive to continuously push the limits to bring our customers cutting-edge products that will help them in every aspect of their lives. We are currently seeking a motivated individual to join our team as an iFIT Customer Support Agent.

Become a part of a fast-paced technical service team in the in-home fitness industry. At iFIT, we are dedicated to improving our member's quality of life by providing them with excellent technical support for their in-home fitness equipment over phone, chat and email. Unleash your potential with members and start your career.

Pay to start at $14.00-$18.00 / hour depending on shift.

Full and Part time positions available

Day, Swing, Night and Weekend shifts available.

Work-from-home opportunities are available.

High-Speed internet connection with the ability to plug directly into a router required. All other equipment will be supplied.

JOB RESPONSIBILITIES

• Interact with iFIT members to provide and process information in response to inquiries, concerns, and requests about product support and services.
• Gather member's information and determine the issue by evaluating and analyzing the member's concern.
• Discover the root cause of the member's problems and identify the action required to resolve them
• Provide a seamless member experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• Captures opportunities to offer additional or upgraded services to members as available, while providing a quality member experience in a call center environment.
• Follow standard processes and procedures.

• Troubleshoot software and maintain knowledge of any internal changes

• May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills.
• Other duties as assigned.

DESIRED QUALIFICATIONS, EDUCATION, and/or EXPERIENCE

• Proper phone etiquette;
• Ability to communicate both verbally and in writing clearly and accurately;
• Demonstrated proficiency in typing (30 WPM) and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills;
• Willingness to cooperate with others and work to the greater good;
• Multi-tasking capabilities.
• Organizational Savvy - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.

• Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.
• Decision Making/Judgment - Recognizes problems and acts, systematically gathers information, sorts through complex issues, seeks input from others, addressing the root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
• Integrity/Ethics - Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Planning - Developing realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
• Basic computer knowledge and being comfortable with technology

COMPENSATION AND BENEFITS

• All equipment provided
• Work From Home Opportunities
• Full benefits package for Full Time employees (Medical, HSA, FSA, Dental, Vision and Life insurance)
• 401(k) with company match.
• A PTO policy that ensures you can find a happy work-to-life balance.
• Access to cutting-edge technology and hardware for work and fitness.
• Collaborative workspace and environment

List of states we can hire in: AK, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, KS, MI, MA, MD, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

DISCLAIMER

Your employment at iFIT is "at-will". You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all. Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement.

"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status or any other characteristic protected by law."