Customer Service Guide_ San Jose, California

Job Title - Customer Service Guide

Number of Positions - 1

Job Location - 660 N. King Rd, San Jose, California, United States of America, 95133

Job Start Date - 3/3/25

Job End Date - 4/5/25

Job Description - Field Delivery Guide

Role Summary
Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We're looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our Rivian customers.

Responsibilities
Engage with Rivian customers and identify the unique needs to create an individualized experience with customer deliveries. Support new and existing customers as a Rivian product expert.
Execute local registration documents with customers during delivery
Execute local registration documents with customers during delivery
Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian's excellence
Complete additional work and tasks as requested by the leadership team

Qualifications
1 years' experience in customer service; previous EV experience a plus
Must be at least 21 years of age
High School Diploma or GED required
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Ability to obtain and maintain local sales licenses if applicable in your state/province

Physical Requirements
Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English. Spanish speaking is a plus.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics