What are the responsibilities and job description for the People Experience Guide_ Normal, IL _ W2 Only position at iFlow Inc.?
Hi,
Greetings of the day
We are hiring for the below position
2913
Role - People Experience Guide
Job Location - 100 N. Motorway, Normal, Illinois, United States of America, 61761-8000
Duration- 6 months
Job Description -
JOB TITLE - EMPLOYEE EXPERIENCE COORDINATOR
Responsibilities
Greetings of the day
We are hiring for the below position
2913
Role - People Experience Guide
Job Location - 100 N. Motorway, Normal, Illinois, United States of America, 61761-8000
Duration- 6 months
Job Description -
JOB TITLE - EMPLOYEE EXPERIENCE COORDINATOR
Responsibilities
- Employee Support & Case Management:
- Provide prompt and efficient support to employees regarding HR-related inquiries (benefits, payroll, policies, procedures) through the ServiceNow case management system.
- Offer real-time HR support via live chat, addressing employee questions and concerns with clarity and professionalism.
- Escalate complex issues to the Tier 2 team promptly while maintaining engagement and ensuring a positive employee experience.
- Document all escalated issues & resolutions to develop Tier 1 responses, minimizing future escalations and fostering continuous learning and growth.
- Onboarding & Offboarding:
- Manage the pre-onboarding process, tracking progress and communicating clearly with new hires, IT partners & the on-shore US tier 1 team.
- Manage offboarding tickets, ensuring timely completion of all key tasks for a seamless employee transition and accurate data completion within our HCM system (WorkDay).
- Partner with the People Team, IT, and other departments to complete onboarding and offboarding tasks.
- Data Management & Compliance:
- Maintain and audit employee personnel files, ensuring accuracy and compliance.
- Conduct monthly data audits using Excel/Workday, identifying discrepancies and reporting findings to the Tier 2 team for correction.
- LCA Postings as needed.
- Customer Service & Collaboration:
- Provide exceptional customer service, demonstrating empathy and a solution-oriented approach.
- Collaborate effectively with cross-functional teams and Tier 2 to resolve employee issues, meticulously documenting solutions to minimize future escalations.
- Ability to act with integrity, professionalism, and confidentiality with sensitive data and conversations and effectively work with employees at all company levels.
- Qualifications:
- 1-2 years experience in an HR support role, preferably in a shared services environment.
- Experience with Workday, Google Workspace, and ServiceNow is preferred.
