What are the responsibilities and job description for the Customer Engagement Representative position at ifm?
Job Description: What You’ll Do
Engage with external and internal customer requests via phone and email
Demonstrate a high level of customer satisfaction while you provide product information, answer order inquiries, process quotes, place orders, and verify stock availability
Promote self-service features and products to customers when applicable
Proactively identify areas to improve Customer Support processes
Perform account management tasks by offering various solutions to assist customers, such as credit and rebill for billing discrepancies, expedited ordering, and return authorization requests
Assist the Sales team with sample orders, demo orders, and special pricing setups when necessary
Availability to work 10:00 a.m. to 6:30 p.m. shift Monday through Friday, preferred
Hybrid work available upon post-training certification
What You Have
CRM or ERP experience, preferred. (SAP/Salesforce)
Strong verbal and written communication skills
Excellent attention to detail with a passion for problem-solving
3 to 5 years previous Customer Service and/or Service Center experience
Demonstrated strong interpersonal skills with the ability to work both independently and in a team environment
Benefits include: Top tier, zero-deductible medical plan; 401K with 6% match after 6 months; 15 vacation days, 11 company holidays, 5 sick days annually; and much more!
Company Overview
ifm efector, inc., headquartered in Malvern, PA, has earned the distinguished Top Employers certification for 2020 and 2021 in North America for our outstanding people practices. ifm efector is the US subsidiary of ifm electronic gmbh, a global company with over 8,100 employees in 95 countries serving 161,000 customers worldwide. Our core business is the development and production of sensors and controls for industrial automation and process applications.
"Exceptional success can only be achieved when the employees believe in the company and when they know that they are treated in a fair and honest way." -ifm philosophy
ifm is a privately-owned company whose success can be attributed to three guiding principles: Employees First, Customer Loyalty, and Safe Growth. With a supportive and collaborative culture, ifm welcomes new ideas and fosters honest communication and trust. Distinguished by their individual capabilities and contributions, every employee plays a role in the success of our business, so that we may provide innovative solutions to meet and exceed our customer’s business needs. ifm is dedicated to ensuring employees are engaged, enabled, and empowered to realize their full potential in a positive, diverse, and inclusive work environment filled with meaning and a shared sense of purpose.
“We have amazing products, but best of all we have amazing people. This is a core value of our success.” - Roger Varma, CEO, ifm efector
ifm efector, inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or handicap, marital or protected veteran status, genetic information, sexual orientation, gender identity, or any other category protected under applicable federal, state, or local law.
