What are the responsibilities and job description for the End of Lease Administrator position at IFS?
Responsibilities
- Responsible for managing customer’s End of Lease needs including, but not limited to, coordinating shipping, developing a process while adhering to Lessee’s contractual obligations, and assisting in resolving billing inquiries.
- Work in tandem with 2nd Gear receiving department to ensure all off-lease returned equipment is recorded into appropriate system
- Process all return reconciliations in leasing software system by the required monthly deadline.
- Collaborate with Sales staff utilizing a holistic End of Lease approach to provide excellent customer service and ensure proper account management.
- Create and distribute reports as they relate to all End of Lease activity for both internal and external customers.
- Manage 3rd party vendor relationships to ensure high level of client satisfaction across all parties.
- Generate chargeback statements for equipment returns that are not in compliance with lease return standards.
- Assist in the execution of renewal/rewrite/buyout transactions.
- Provide assistance and backup for Portfolio Analyst with renewal/rewrite/buyout proposals and quotes.
- Provide assistance with Equipment Coding Reviews.
Qualifications / Education
- 1-2 years of experience in Asset Management, Logistics, or Leasing
- Must be a highly motivated individual with high level of initiative and an attitude of willingness
- Strong verbal and written communication skills; and excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships
- Strong organizational and time management skills with the ability to multi-task and work autonomously or with a team
- Strong attention to detail
- Excellent analytical capacity and decision -making abilities
- High School Diploma or equivalent
Skills
- Proficient with MS Word
- Experience with IT hardware such as Storage Equipment, PC, Networking, and Video Conferencing a plus
- Advanced MS Excel skills including vlookups, pivot tables and macros
- Experience with Great Plains preferred
- Knowledge of Lease Wave application a plus
Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.
Division
IFS
