Technical Solution Manager

Company Description

IFS is a billion-dollar revenue company with 5000 employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

Technical Solution Manager (TSM) manages the overall technical solution for a customer during the initial rollout and continues to engage through the entire customer lifecycle as a trusted advisor. This involves defining the technical solution, driving advanced technology when necessary, and tasking delivery teams to produce technical deliverables.

Essential Duties and Accountabilities

• Technical Solution Manager understands the technical deliverables of the IFS implementation project per the solution proposed in the sales cycle and provides input to the Project Manager for incorporating them into the project plan.
• Coordinates all technical activities in the implementation/upgrade project, from the initial deployment of software to post-go-live support.
• Acts as the point of contact for the customer and the project team and ensures good communication between the technical teams and project team members.
• Plans/coordinates/tracks progress of Configuration, Reports, Integration, and Modification (CRIM) development activities and technical training.
• Forecasts technical resource demand and secures resources from delivery teams.
• Resolves technical issues during the project
• Participates in the technical design of CRIM items, makes sure appropriate designs are used in each CRIM item, and the combination of all CRIM constitutes a robust solution.
• Assists/guides the customer with technical configuration, and security setup in the IFS product being implemented.

Qualifications

​​​​​​​Required Qualifications and Experience

• Bachelor’s Degree in Engineering or Computer Science (or equivalent job experience or other professional qualifications) 
• At least 6 years of experience in software development or Systems Engineering, preferably with architect/technical lead level experience.
• Broad technical skill set, with familiarity of technologies involved in multi-tiered enterprise application architectures.
• Technical experience in customizing/implementing a major ERP/FSM or similar enterprise system.
• Familiarity with system admin functions such as security and user profile setup and configuration management in an ERP/FSM system
• Aware of database administration and system troubleshooting/optimization-related activities
• Implementation experience in moving complex high-volume data between systems
• Experience with Oracle databases and PL/SQL programming
• Experience in working with Kubernetes clusters
• Experience in test automation and performance testing
• Ability to travel to customer sites where required 

Additional Information

The Technical Solution Manager plays a key role in delivering value to our customers.  Great communication skills and a proactive approach to working with the customer and colleagues from IFS and partners are essential.

Additional Information

What you get:

• Great challenges in delivering projects to large customers together with an experienced IFS team and our partners.
• To work with a great product with good recognition in the market and amongst customers and analysts.
• To work with our international contacts including our offshore, R&D and partner organizations.
• Comprehensive onboarding program and a Project Buddy guiding you through IFS implementation method and tools and how to become a successful IFS Consultant.
• A bunch of great colleagues and a fun group where everyone is helpful.
• A nice range of employee benefits 

IFS FACT

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFS.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer