What are the responsibilities and job description for the Customer Service and Inside Sales Representative position at IGH Holding Inc?
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Description:
We are seeking a dynamic and proactive Customer Service and Inside Sales Representative with a strong background in international freight forwarding to join our fast-paced and customer-centric team. The ideal candidate will have a proven track record in providing exceptional service, managing operations, and supporting sales efforts for air and ocean freight solutions.
Key Responsibilities:
- Provide outstanding customer service by handling inquiries and resolving issues related to international freight forwarding (air and ocean).
- Prepare and manage quotations for air and ocean freight shipments, ensuring competitive pricing and customer satisfaction.
- Collaborate with operations teams to coordinate import/export shipments, ensuring timely and efficient delivery.
- Maintain strong relationships with customers, addressing their needs proactively and ensuring repeat business.
- Support the inside sales team by identifying potential opportunities and assisting in account development.
- Communicate effectively in English; fluency in Spanish or Chinese is a strong advantage.
- Maintain accurate and up-to-date records in the company’s systems.
Qualifications and Skills:
- Experience:
- Minimum of 3 years of customer service experience in international freight forwarding.
- At least 1 year of inside sales experience, including preparing air and ocean freight quotations.
- Technical Knowledge:
- Familiarity with air/ocean freight import/export operations and industry regulations.
- Language Skills:
- Fluency in English is required.
- Proficiency in Spanish or Chinese is a plus.
- Personality Traits:
- Outgoing and personable, with a proactive approach to problem-solving.
- Thrives in a fast-paced environment and demonstrates a high level of adaptability.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
Salary : $50,000 - $65,000
