Accounts Receivable Specialist

Overview

Job Summary Statement:

Manage the collections and disputes for assigned accounts.

Essential Job Duties and Responsibilities:

Collections:

· Manage the receivables of the assigned accounts, ensuring the company collects the invoices on time.

· Validate that the customer receives the invoices and report to Management if there is any failure in the system delivery.

· Access to the customer portals to retrieve payments and reconcile that the outstanding debt matches the customer’s payables.

· Send statements to customers and prepare dunning letters for past due accounts.

· Provide the details of invoices to be considered in the bad debt reserve.

Deductions:

· Research and resolve assigned customer deductions by retrieving claim details from vendor sites if not sent with payment remittance.

· Access carrier sites to obtain proof of delivery for shortage claims or send POD requests to distribution as needed.

· Write up and issue credits to offset valid deductions.

· Decline invalid claims in writing and work with customers for repayment.

· Work with sales regarding pricing deductions that are invalid.

· Utilize Customer Vendor Portals for deduction and collection support.

· Perform ad-hoc reports and other duties as requested by the Manager.

· Other duties as assigned.

Minimum Requirements and Qualifications:

· Education: High School diploma or equivalency.

· Experience: Minimum three (3) years of Deductions and/or credit & collections experience.

· English language skills: Able to read, write, speak, and comprehend English; Excellent communication skills, both verbal and written.

· Math skills: Able to add, subtract, multiply, and divide -- Knowledge of 10-key and Basic math skills.

· Physical Demands: General Office Environment.

· Computer Skills: Proficient in Microsoft Excel.

· Strong Organizational skills are necessary to be able to dispute audits, etc.

Preferred Qualifications:

· Experience using Oracle.

· Experience in the consumer product industry.

· Knowledge in Vlookup formulas and Pivots.

Corporate-wide Operating Conduct Expectations:

· Measure

· Anticipate

· Communicate

· Correct

· Execute

Corporate-wide Conformance Expectations:

· Perform quality work within deadlines with or without direct supervision.

· Interact professionally with other employees, customers, and suppliers.

· Work effectively as a team contributor on all assignments.

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Igloo’s Code of Coolness:

• WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our We value communication, honesty and respect and operate with a high degree of integrity. Each one of us makes a difference every day.

• WE HAVE FUN – Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.

• WE FAIL FAST – There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.

• WE’RE SCRAPPY – We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.

• WE HAVE A POSITIVE CAN-DO ATTITUDE – We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.